20.500.12556/DKUM-63000 Zadovoljstvo pacientov z zdravstvom v Občini Žalec Patient satisfaction with healt services in the Žalec municipality V diplomskem delu smo predstavili zdravstveno dejavnost v Občini Žalec. Predvsem smo se osredotočili na kakovost zdravstvenih storitev, organiziranost zdravstva in na zadovoljstvo pacientov z zdravstvenimi storitvami v Občini Žalec. Metode. Uporabljena je bila kvalitativna metodologija raziskovanja. V raziskavi je sodelovalo 40 anketirancev (pacientov), ki so obiskali zdravnika v določenem zdravstvenem domu v Občini Žalec. Anketni vprašalnik je vseboval 39 vprašanj zaprtega tipa in eno vprašanje delno odprtega tipa. Uporabljena je bila petstopenjska lestvica merjenja stališč. Podatke smo statistično obdelali in prikazali s pomočjo računalniških programov Microsoft Office Word 2013, Microsoft Office Excel 2013 in IBM SPSS Statistics 22. Rezultati. Pacienti so zadovoljni z zdravstvenimi storitvami v Občini Žalec (95 %), prav tako z delom medicinske sestre v ambulanti (99 %). Pacienti menijo, da so medicinske sestre na svojem delovnem mestu preobremenjene (90 %). Menijo, da jim tudi zdravnik v ambulanti posveča dovolj časa (87 %). Sklep. Razvidno je, da so pacienti zadovoljni z delom zdravstvenega osebja, kljub temu da je slišati veliko govora o preobremenjenosti in pomanjkanju kadra. Pomembno je, da se tako pacienti kot zdravstveno osebje zaveda, da s skupnimi močmi, komunikacijo in seveda neko stopnjo razuma da doseči dobro kakovostno sodelovanje. Theoretical background. The thesis deals with health care in the municipality of Žalec, particularly the quality of medical services, the organisation of health care, and patient satisfaction with medical services. Methods. The qualitative method was used in the research, which involved 40 respondents (patients) who visited a doctor at a certain clinic in the municipality. The survey questionnaire consisted of 39 closed-ended questions and one semi-open-ended question. The opinions were measured using a five-level scale. The data was processed statistically and displayed using the following software: Microsoft Office Word 2013, Microsoft Office Excel 2013 and IBM SPSS Statistics 22. Results. The patients are satisfied with medical services in the municipality of Žalec (95%) and with the work of the nurse at the clinic (99%). They also believe that nurses are overburdened (90%). Moreover, the respondents find that the doctor at the clinic spends enough time with the patients (87%). Conclusion. The findings indicate that patients are satisfied with the work of medical staff despite widespread rumours that they are overburdened and understaffed. It is important that both patients and medical staff are aware of the fact that joint efforts, communication and a bit of reason can result in effective cooperation. medicinska sestra pacient zdravnik Občina Žalec zadovoljstvo zdravstvo nurse patient doctor municipality of Žalec satisfaction health care true false false [S. Butinar] Slovenski jezik Angleški jezik Diplomsko delo 2016-09-05 09:23:32 2016-10-12 13:47:23 2022-07-01 03:08:02 2019-07-11 13:13:28 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.336.3:614.2(043.2) 2253988 URN:SI:UM:DK:E3GU9SWL VS_Butinar_Suzana_2016.pdf VS_Butinar_Suzana_2016.pdf 1 A6AC6F209EDBD1C43CCE97D5D2037B70 ddef0f0346d31866ee148da146d7e842734b360fc3a711a5129e8274ae590a93 a0819f59-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=106126 Fakulteta za zdravstvene vede 0 0 0