20.500.12556/DKUM-63875 ADMINISTRACIJA SISTEMA CRM MANAGEMENT OF THE CRM SYSTEM V diplomski nalogi je predstavljeno upravljanje odnosov s strankami, tako njegov koncept kot njegova povezanost z informacijsko tehnologijo. Po kriterijih podjetja Gora d.o.o, Ljubljana je opisana analiza trga programa CRM in njihovih ponudnikov. Opisane so tudi prednosti po integraciji sistema v podjetje. Predstavljeni sta vloga administratorja sistema CRM in njegova opravila z vidika sistemske administracije. Praktični del diplomske naloge vključuje predvsem opis namestitve in konfiguracije programske opreme SuiteCRM ter nekatera orodja za razvijalce. V zaključku je predstavljena kreacija modula, narejenega po meri z orodji za razvijalce. The thesis is presenting the concept of customer relationship management, as well as its connection with information technology. To meet the criteria set by the company Gora d.o.o., Ljubljana, analysis of the CRM market and its providers is described. The systems advantages after its integration into the company are also shown. The role of a CRM administrator is presented from an aspect of system administration. Practical part of the thesis mainly depicts the installation and configurations of the SuiteCRM software along with some developer tools. In the final part the creation of applications custom module is presented, by using developer tools. administrator sistemi CRM upravljanje odnosov s strankami marketing administrator CRM system customer relationship management marketing true true false M. Ristič Slovenski jezik Angleški jezik Diplomsko delo/naloga 2016-09-18 20:04:53 2016-10-21 15:13:41 2022-07-03 03:07:29 2019-07-11 13:42:48 2016 0 [Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.336.5:005.57(043.2) 20297238 URN:SI:UM:DK:ESRYWNEF VS_Ristic_Mitja_2016.pdf VS_Ristic_Mitja_2016.pdf 1 42B5A22EFB58F41205D40A0A85CA0E10 d5e2f58e6a0144b364331a9b4fe1fd1795ee4dbbf661ef84280e8b26c68c6e8c ca70eb00-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=107627 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0