20.500.12556/DKUM-63939 KOMUNIKACIJA IN OMREŽJE PRETOKA INFORMACIJ V TREH POSLOVALNICAH BANKE NLB D.D. COMMUNICATION AND NETWORK FLOW INFORMATION IN THREE BRANCHES OF A BANK NLB D.D. Komunikacija je proces izmenjave informacij in podatkov za medsebojno razumevanje. Komuniciranje poteka z besedami, gibi, mimiko in je več kot le pogovarjanje. Komunikacija je sestavni del našega življenja. Komuniciramo in vzpostavljamo medosebne odnose na več ravneh, tako v javnem kot v zasebnem življenju. Večino svojega časa preživimo v službi, kjer smo prisiljeni komunicirati in vzpostavljati stike z različnimi ljudmi. Vsak posameznik se mora prilagajati in skrbeti za dobro komunikacijo, saj le tako je organizacija lahko uspešna. Uspešno komuniciranje ni prirojeno, zato je potrebno, da se veščin uspešnega komuniciranja učimo. Neučinkovita komunikacija vodi do nesoglasij in konfliktov, kar pa niža dodano vrednost samega odnosa. Diplomsko delo je razdeljeno na dva dela: teoretični in empirični. V teoretičnem delu smo predstavili komunikacijo, motnje pri komuniciranju, kako izboljšamo sporazumevanje, komunikacija znotraj organizacije, merjenje in analizo socialnih omrežij, predstavili razlike med popolnimi in egocentričnimi omrežji ter opisali merjenje socialne opore. V empiričnem delu pa smo na podlagi anketnega vprašalnika, raziskali kakšna je komunikacija in omrežje pretoka informacij zaposlenih znotraj treh poslovalnic banke NLB D.D. Glavne ugotovitve so, da je komunikacija med zaposlenimi dobra in da je omrežje prenosa podatkov precej povezano, torej zadovoljivo. Pri pripravi empiričnega dela smo ugotovili da gre v naši raziskavi za popolno omrežje, saj je osnova popolnega omrežja seznam izbranih enot in njim pripadajoče relacije. Zaposleni so odgovarjali vsak zase in o svojih relacijah do vseh članov v omrežju. V naši raziskavi enote predstavljajo zaposleni, relacije pa komunikacija med njimi oziroma prenos informacij med njimi. V naši raziskavi smo raziskovali asimetrično relacijo med enotami, natančneje prošnjo za nasvet, ki ni nujno da je vzajemna. Communication is a process of exchange of information and data aimed at mutual understanding. Communication operates with words, movements, mimes, and is more than mere conversation. Communication is an essential part of our lives. One communicates and forms relationships on different levels, in public as well as in private sphere. Large portion of one's time is spent at work where they are forced to communicate and establish connections with various individuals. Each individual is obliged to adapt and maintain high level of communication, as it is precondition for a successful organisation. The art of efficient communication is not an innate skill, and has to be learned. Inefficient communication can lead to dissonance and conflict, which reduces the added value of a relationship itself. The thesis is divided in two parts, theoretical and empirical. The theoretical part deals with the presentation of communication, distortions in communication process, ways of improving communication, communication within an organisation, measuring and analysis of social network, and the description of measuring a social support. The empirical part presents results of a questionnaire based survey aiming at finding out the properties and nature of communication as well as the data transfer network between the employees of three local branches of NLB D.D. Main conclusions are that communication between the employees is good, and that the network of information flow is quite well connected and functions satisfactorily. During the work on the empirical part we came to the conclusion that the research had dealt with the whole network. The whole network is defined by a list of chosen units, and relations among those units. The employees answered the questions individually about their relations towards the rest of network. In the research the units represent the employees, and relations represent communication among them and the transfer of data between them. The research focused on the asymmetrical relation between the units, more precisely requests for advice, which is not necessarily reciprocal. komuniciranje analiza socialnih omrežij merjenje socialnih omrežij communication social network social network analysis true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2016-09-19 18:29:08 2016-10-12 19:34:21 2022-07-04 03:06:01 2019-07-11 13:44:47 2016 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 7786515 URN:SI:UM:DK:YMI9XY8L VS_Gradic_Jelena_2016.pdf VS_Gradic_Jelena_2016.pdf 1 4CC2BBD692115C3AEE306AC13C35B3F5 e63165f20e8de9b36a88c19edf725d758096c4e53e60c3f2f451203fce903367 92108a00-7c0d-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=105601 Fakulteta za organizacijske vede 0 0 0