20.500.12556/DKUM-65454 Conceptual model of relationships among customer perceptions of components of insurance service The objective of this study was to examine the conceptual model and to study the relationships between customer perceptions of the benefits of sales promotion, quality, adequacy of premium, and adequacy of information about the coverage of insurance services. The research model was tested with structural equation modeling (SEM) with a sample of 200 Slovenian users of insurance services. The results indicated that higher perceived benefits of sales promotion were associated with higher perceived quality of insurance services. In addition, higher perceived quality was associated with higher perceived adequacy of information about the coverage and the premium for insurance services. The study also found that higher perceived adequacy of premium was associated with higher perceived adequacy of information about the coverage of insurance services. perceived sales promotion perceived quality perceived premium perceived coverage insurance company insurance service zavarovalnice zavarovalništvo storitve raziskave true false true Angleški jezik Slovenski jezik Znanstveno delo 2017-04-05 10:49:50 2017-04-05 10:51:15 2022-07-08 03:08:22 2019-07-11 15:18:42 2015 0 0 str. 32-44 št. 1 Letn. 10 2015 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 2233-1999 368 519558681 11977500 10.1515/jeb-2015-0002 2233-1999 URN:SI:UM:DK:QQ1BYPRG South_East_European_Journal_of_Economics_and_Business_2015_Sebjan,_Tominc_Conceptual_Model_of_Relationships_among_Customer_Perceptions_o.pdf South_East_European_Journal_of_Economics_and_Business_2015_Sebjan,_Tominc_Conceptual_Model_of_Relationships_among_Customer_Perceptions_o.pdf 1 63E4579B7C042F02BAD9B23F54B52498 cde323061673e214475e2817c5484fac381666464716911f45f648ddcbe9b8e1 12617ee7-7c0e-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=110686 http://www.degruyter.com/view/j/jeb.2015.10.issue-1/jeb-2015-0002/jeb-2015-0002.xml 1 https://dk.um.si/Dokument.php?lang=slv&id=110685 Ekonomsko-poslovna fakulteta 0 0 0