20.500.12556/DKUM-65503 Pomen komunikacije za zadovoljstvo bolnikov The importance of communication for patient satisfaction Komunikacija je pomembna komponenta dela medicinske sestre. V zdravstveni negi komunikacija poteka med zaposlenimi v zdravstvu, z bolnikom, njegovimi svojci in študenti. V raziskavi je bila uporabljena kvantitativna metodologija raziskovanja. Bolniki ocenjujejo komunikacijo medicinskih sester s povprečno oceno 7,4 od 10. Med preobremenjenostjo medicinskih sester in zadovoljstvom bolnikov nismo zaznali statistično značilne povezanosti, (p = 0,357; r = -0,085). Glede na stopnjo izobrazbe zaposlenih ugotavljamo statistično značilne razlike (p<0,001) v oceni časa za pogovor z bolniki, saj imajo zaposleni z višjo stopnjo izobrazbe namenijo več časa za pogovor z bolniki. Med komunikacijo in medosebnimi odnosi pa nismo zaznali statistično značilne povezanosti (r = 0,087; p = 0,319).Profesionalna komunikacija je izrednega pomena tako za bolnike kot za zaposlene. Dobri medosebni odnosi in komunikacija pa so izrednega pomena za zagotavljanje zadovoljstva bolnikov. Communication is an important component of nurses work. Communication in nursing is taking place among employees in health care, with the patient and their family members as well as with students. Methodology used in this study was quantitative research.Patients evaluated the communication of nurses relatively lower than expected, with an average score 7.4 out of 10. Work overload of nurses in corelation with patient's satisfaction did not show any significant links (p=0,357; r= -0,085 ). Dependance on the level of education of employees observed, a statistically typical differences ( p<0,001) in score of the time to talk to the patients, as the employees with higher levels of education have more time to talk with patients. During communication and interpersonal relations, we have not detected any significant links (r=0.087; p=0.319). Appropriate communication has great importance, for both patients and medical staff. Good interpersonal relations and communication are of utmost importance to ensure patient satisfaction. komunikacija zadovoljstvo bolnikov medosebni odnosi. communication patient satisfaction interpersonal relations true true false [S. Mikolič] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2017-04-12 19:50:40 2017-06-29 10:49:20 2022-07-08 03:08:40 2019-07-11 15:20:21 2017 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 316.77:614.2 2334628 URN:SI:UM:DK:TJWHPTVB MAG_Mikolic_Simona_2017.pdf MAG_Mikolic_Simona_2017.pdf 1 CCED72B98E308AB0FD3FD436EC7DB0AF d78598c826b9c72837dc1b557e27c2f8175da258dca3e4ce7fea940fb2c7168f 273f4a5e-7c0e-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=111546 Fakulteta za zdravstvene vede 0 0 0