20.500.12556/DKUM-65523 Obvladovanje krize v poslovanju hotela Crisis management of the hotel industry V diplomskem seminarju je govora o hotelih, krizah v le-teh, kriznih udeležencih ter seveda obvladovanju krize. Prvo poglavje je sestavljeno iz opisa problema, ki je bil predmet raziskave, ciljev, predpostavk ter omejitev. V drugem poglavju so predstavljene različne definicije krize oziroma pogleda managerjev na njo, skupine vzrokov za samo krizo in razčlenjevanje le-te. Tretje poglavje se osredotoča na hotele, njihovo opredelitev, zgodovino, razlikovanje hotelov glede na kategorije in vodenje hotelov na kratek, srednji ter dolg rok. V četrtem poglavju pa je glavna tema vedenje samih udeležencev v krizi. V poglavju dobimo pregled nad reakcijami samih udeležencev, kot so na primer lastniki, management, odjemalci in drugi. V zadnjem poglavju teoretičnega dela pa sem obravnaval ukrepe razreševanja kriz na različnih področjih hotelov kot tudi predstavil krizni management, njegove naloge ter sestavne dele načrta za krizno upravljanje in distribucijo le-teh. In the degree we discussed hotels, crises in them, crisis participants and of course crisis management. The first chapter consists of the description of the problem, which was the research, objective, assumption and the restrictions. In the second chapter we introduced different definitions of crisis managers’ perspective on it, causes for the crisis alone and the analysis of it. The third chapter is focusing on hotels, their definitions, history, differentiation of hotels regarding on categories and management of the hotels on the short, middle and long term. In the fourth chapter is the main theme the behavior of the participants in the crisis. In the chapter we get the overview at the reactions of the participants. For example, owners, management, clients and others. In the last chapter of the theoretical part we dealt with the actions or steps of solving crises in different fields of hotels. Furthermore, we also presented crisis management, its tasks, components of crisis management plans and their distribution. hotel vodenje hotelov kriza krizni management udeleženci krize obvladovanje krize hotel hotel management crisis crisis management participants in crisis true true false [F. Kosi] Slovenski jezik Angleški jezik Delo diplomskega projekta/projektno delo 2017-04-20 08:36:50 2017-06-27 15:42:19 2022-07-08 03:08:47 2019-07-11 15:21:03 2017 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.3 12761628 URN:SI:UM:DK:SEOUPRGL VS_Kosi_Franjo_2017.pdf VS_Kosi_Franjo_2017.pdf 1 70C7E10825EF4F8F0D18128EA168FA10 5c6deea108bd7d6aab4b5d4b1b49bbc960b50bfc0c8cc432747940185814d4d1 1be6c0cf-7c0e-11eb-bb7a-00155d0001ca https://dk.um.si/Dokument.php?lang=slv&id=111119 Ekonomsko-poslovna fakulteta 0 0 0