20.500.12556/DKUM-66703 The role of tipping in reducing labour costs case of sector retail petroleum products The purpose of this paper was to determine whether tipping could reduce labour costs in the petroleum products retail sector. The research we present was designed on the basis of survey results gathered from Slovenian petrol stations in 2009 and 2010. We have identified the following factors in the tipping process: job satisfaction, flexibility, service quality, satisfaction, motivation and the factor of receiving tips. The analysis showed correlation between methods used to increase the value of tips and better service quality, increased financial and numerical flexibility, motivation, satisfaction upon receipt of tips and the method used to increase the value of tips. In order to decrease labour costs we propose that the management take control of tipping and integrates tips into the reward system. Also, the employees should be made aware about how tipping improves service and increases their income. motivation tipping flexibility motivacija napitnina fleksibilnost true false true Angleški jezik Slovenski jezik Znanstveno delo 2017-07-06 10:34:19 2017-07-06 10:35:17 2022-08-01 13:04:23 2019-07-11 15:56:10 2014 0 0 str. 8-29 št. 2 Letn. 7 Maj 2014 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1855-0541 331.2 234841088 7297811 10.12959/issn.1855-0541.IIASS-2014-no2-art01 1855-0541 URN:SI:UM:DK:31OYDUDU IIASS_2014_Raspor_et_al._THE_ROLE_OF_TIPPING_IN_REDUCING_LABOUR_COSTS_CASE_OF_SECTOR_RETAIL_PETROLEUM_PRODUCTS.pdf IIASS_2014_Raspor_et_al._THE_ROLE_OF_TIPPING_IN_REDUCING_LABOUR_COSTS_CASE_OF_SECTOR_RETAIL_PETROLEUM_PRODUCTS.pdf 1 E26C27C83B5FFCA59917F6A2ED710A03 368419436d0931e3c2aa12eee94a0311988412417648ae643851f2df0bcd0a19 5e1ff726-7c0e-11eb-bb7a-00155d0001ca 20.500.12556/dkum/abf764f0-e535-4d8f-8dbb-4d07101ff2e6 https://dk.um.si/Dokument.php?lang=slv&id=113768 http://www.iiass.com/index.php?option=com_content&view=article&id=970 1 https://dk.um.si/Dokument.php?lang=slv&id=113767 Fakulteta za organizacijske vede 0 0 0