20.500.12556/DKUM-68819 ´Thank you in advance´: Slovenian request emails and responses »Hvala že v naprej«: Analiza elektronske komunikacije slovenskega podjetja s strankami Communication through email represents one of the most important forms of business communication, not just within a company but also externally with customers. The paper examines email interactions between the agents representing a Slovenian transport company and its customers. More specifically, the study examines specific aspects and elements of email production in a Slovenian customer service setting. It is hoped that the findings will help enhance the communication skills of learners of Slovenian as a foreign language and students of translation and increase their cultural awareness and their knowledge of technology-mediated customer service communication. Moreover, the findings could increase students' understanding of the pragmatic motivations behind interactants' linguistic choices. Slovene language e-mails email communication institutional interaction slovenščina e-komunikacija elektronska sporočila poslovna komunikacija true true true Angleški jezik Slovenski jezik Članek v reviji 2017-10-24 13:24:50 2017-10-24 13:27:01 2024-02-16 13:53:01 2019-07-26 11:31:54 2017 0 0 str. 54-75 št. 2 Letn. 11 2017 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 1854-2042 811.163.6'24 219704576 23415304 1854-2042 URN:SI:UM:DK:JTW3X0XT Scripta_Manent_2017_Orthaber_Hvala_ze_v_naprej.pdf Scripta_Manent_2017_Orthaber_Hvala_ze_v_naprej.pdf 1 EA79A47046B2F66B604FCB6527752EF0 60572cc0497790207bede7e6452f71dc583eecf31b3d64e59d5226c7afa19b38 74628257-7c0f-11eb-bb7a-00155d0001ca 20.500.12556/dkum/c506757b-3005-40e6-8280-59e1ea08f365 https://dk.um.si/Dokument.php?lang=slv&id=119834 Scripta_Manent_2017_Orthaber_Thank_you_in_advance.pdf Scripta_Manent_2017_Orthaber_Thank_you_in_advance.pdf 1 897071EA7FABBCE251E0DED92A3BC76D d27ea8e6bb9fb52bcd7da337b6f9ed06f93464aece2b90c9dfe3b688488c451e 74543a06-7c0f-11eb-bb7a-00155d0001ca 20.500.12556/dkum/3143fde9-daae-4470-8458-d2b37a22085f https://dk.um.si/Dokument.php?lang=slv&id=119833 http://scriptamanent.sdutsj.edus.si/ScriptaManent/article/view/216 1 https://dk.um.si/Dokument.php?lang=slv&id=119832 Filozofska fakulteta 0 0 0