20.500.12556/DKUM-69666 Kakovost izdelkov na primeru podjetja CNC ART, Matej Kukovec s.p. Quality of products on example of the company CNC ART, Matej Kukovec s.p. Kakovost izdelkov je ključnega pomena, da zagotovimo želje in potrebe kupcev. Le tako se bodo kupci najverjetneje vračali nazaj. V diplomskem projektu, natančneje v teoretičnem delu je predstavljeno, kaj sploh je izdelek, kako ga delimo ter kaj sploh lahko razumemo pod pojmom kakovost, katere so dimenzije kakovosti in kaj podrobneje pomeni objektivna kakovost ter subjektivna (zaznana) kakovost. Po zelo znanih treh avtorjih so opredeljena načela zagotavljanja kakovosti. Kakšne so njihove metode za zagotavljanje kakovosti, faze vpeljevanja kakovosti v podjetja in načela za konkurenčno sposobnost. V empiričnem diplomskega projekta je predstavljeno podjetje CNC ART, Matej Kukovec s.p., njihova kakovost izdelkov in zaznavanje kakovosti izdelkov s strani obstoječih kupcev. Podatke smo pridobili s pomočjo anketnega vprašalnika in podali svoje izboljšave. Anketni vprašalniki so obdelani v statistične podatke, saj so bila vprašanja zaprtega tipa. Product quality is key to meeting the clients’ wishes and needs. It is the closest guarantee of ensuring that the clients keep coming back. The theoretical part of the thesis provides the definition of a product, its classification and the explanation of the term quality, specifies quality dimensions and gives a more precise definition of objective quality and subjective (perceived) quality. Furthermore, the thesis presents the principles of quality assurance as seen by three notable authors, as well as their methods of quality assurance, the steps to implementing quality in company environments and the principles of competitive ability. The empirical part of the thesis provides a presentation of the company CNC ART, Matej Kukovec s.p., its product quality and the perception of product quality by existing clients. The information was obtained with the help of a questionnaire, allowing us to propose improvements. As the questions were closed-ended, the questionnaires could then be processed into statistical data. ravni izdelka kakovost izdelkov dimenzije kakovosti zagotavljanje kakovosti celovita kakovost product levels product quality quality dimensions quality assurance comprehensive quality true true false [V. Cizerl] Slovenski jezik Angleški jezik Delo diplomskega projekta/projektno delo 2018-02-13 13:04:17 2018-05-11 11:53:37 2022-08-01 18:01:21 2019-07-11 17:39:57 2018 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.6 13011484 URN:SI:UM:DK:FHNBJHE0 VS_Cizerl_Vanja_2018.pdf VS_Cizerl_Vanja_2018.pdf 1 9290C5C00517630861C4F80C2A41D46C 048eead171842fbe7ffc9ed76962722561748e75612398e42df619c8d65a379d b7dd318d-7c0f-11eb-bb7a-00155d0001ca 20.500.12556/dkum/e73b54c4-ef57-45a9-a452-77e925b8f868 https://dk.um.si/Dokument.php?lang=slv&id=122577 Ekonomsko-poslovna fakulteta 0 0 0