20.500.12556/DKUM-69866 Elektronsko poslovanje komunalnih podjetij E-Business in the public utility companies Magistrsko delo opisuje problem uporabnikovega dostopa do informacij. Za izboljšanje komunikacije med komunalnim podjetjem in uporabnikom bi bilo smotrno uvesti dodatne komunikacijske kanale, ki uporabnikom ponujajo vpogled v uporabniške podatke in podajajo odgovore na vprašanja. Za čim bolj avtomatizirano posredovanje informacij, morajo komunalna podjetja dvigniti kakovost logistične podpore in s tem kvaliteto njihovih storitev. Uporabniki komunalnih storitev smo pri dostopu do podatkov časovno omejeni, saj ima komunalno podjetje določene uradne ure. V času uradnih ur smo lahko odsotni, zato se moramo s komunalnim podjetjem uskladiti, da bi prišli do želenih informacij ob pravem času in na pravem mestu. Vožnja do komunalnega podjetja je za zaposlene v drugih regijah okoljsko in časovno zamudna. Rešitev vidimo predvsem v načinih, ki bi uporabniku omogočala dostop do informacij in rešitev aktivnosti kjerkoli in kadarkoli. Z uvedbo spletnih portalov ima uporabnik možnost dostopa do informacij zgolj z dostopom do spleta in uporabniškimi podatki. Uporabnik lahko nemoteno uredi aktivnosti tudi ko komunalno podjetje nima uradnih ur. V magistrskem delu predstavljamo infrastrukturo in različne tehnologije, ki so vir informacij in jih spletni portal distribuira uporabniku. Z uvedbo takšnih tehnologij se digitalizirajo tudi delovni procesi in nadzor nad delom znotraj komunalnega podjetja. Nove tehnologije se razvijajo vsak dan, zato je uvedba takšnih tehnologij postala nujna. The master's thesis describes the problem of the user's access to information. To improve communication between utility companies and users, it would be wise to introduce additional communication channels that provide users with insights into user data and provide answers to questions. In order to maximize the automated functioning of information delivery, utility companies need to raise quality logistics support and thus the quality of their services. The users of utility services are limited in time to access data, as the utility company has certain official hours. During office hours we may be absent, so we have to coordinate with utility companies to get the desired information at the right time and in the right place. For employees in other regions, driving to the public utility company is environmentally and time-consuming. We see the solution primarily in ways that would allow the user to access information and solutions to activities anywhere and anytime. With the introduction of web portals, the user has the possibility to access information only with access to the Internet and user data. The user can edit the activities smoothly even when the utility company has no official hours. In the master's thesis we present the infrastructure and various technologies that are the source of information and distributed by the web portal to the user. The introduction of such technologies also digitizes work processes and supervision of work within a communal enterprise. New technologies are developing every day, and the introduction of such technologies has become necessary. komunalno podjetje gospodarska javna služba oskrba s pitno vodo odvajanje odpadne vode čiščenje odpadne vode ravnanje z odpadki spletni portal elektronsko poslovanje geografski informacijski sistem e-račun public utility company public utility service drinking water supply waste water drainage waste water treatment waste management web portal e-business geographic information system e-invoice true true false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2018-03-07 20:58:16 2018-05-24 10:15:24 2022-08-01 18:15:41 2019-07-11 17:47:11 2018 0 Celje 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 URN:SI:UM:DK:BNBGKAY2 MAG_Pernovsek_Simon_2018.pdf MAG_Pernovsek_Simon_2018.pdf 1 1ABB33E0A54543DBA286FA90044E00D8 2af07236e2904ddb6e74c9811bf61e331dc86f05ba80e20e14f73f7f55937b41 b5266f7d-7c0f-11eb-bb7a-00155d0001ca 20.500.12556/dkum/399b25f5-7ab0-4a74-8cf8-bda518fa5ef4 https://dk.um.si/Dokument.php?lang=slv&id=122476 Fakulteta za logistiko 0 0 0