20.500.12556/DKUM-72701 Analiza sistema e-Naročanja na specialistične ambulantne preglede v Univerzitetni kliniki za pljučne bolezni in alergijo Golnik The analysis of e-ordering system for specialist medical reviews at the University clinic of pulmonary and allergic diseases Golnik Slovenija je v letu 2017 področju zdravstva uvedla enotno informacijsko rešitev, ki jo predstavljata e-Napotnica in sistem e-Naročanja. Z e-Napotnico bolnikom ni več treba pošiljati papirnatih zelenih obrazcev, zdravstvenim delavcem v službah za naročanje pa informacij iz napotne listine ni več potrebno ročno vnašati v bolnišnični informacijski sistem, saj so vsi pomembni podatki že vključeni vanjo. Za ustrezno komunikacijo in »posredovanje« e-Napotnice je vzpostavljen še sistem e-Naročanja, ki pacientom na podlagi seznama izvajalcev zdravstvenih storitev in čakalnih vrst omogoča enostavno naročilo na zdravstveno storitev zgolj z uporabo številke e-Napotnice. Ker sta navedeni storitvi povsem novi, smo želeli uporabo sistema e-Naročanja v letu 2017 preveriti v praksi in sicer na področju Pulmološke ambulante Klinike Golnik. Ugotovili smo, da je bilo v letu 2017 skupno prejetih 8000 naročil, od tega jih je bilo slabih pet odstotkov izvedenih preko sistema e-Naročanja. V uporabi sistema e-Naročanja so predvladovali moški. Povprečna starost moškega, ki je uporabil e-Naročanje, je bila 48 let, ženske pa 44 let. Povezave med dnevi čakanja in tipom naročila nismo uspeli potrditi. V splošnem se je uporaba e-Naročanja med letom povečevala, njeno rast pa pričakujemo tudi v prihodnosti. V čakalnici klinike je bila pacientom razdeljen tudi anketni vprašalnik s pomočjo katerega smo želeli ugotoviti njihovo percepcijo sistema e-Naročanja. 69 % vprašanih je pritrdilo, da so bili pred naročilom v ambulanto seznanjeni z e-Naročanjem, največkrat pa jih je s tem seznanil napotujoči zdravnik. In 2017, Slovenia introduced a single information solution called e-Reference and the e-Subscription system. With e-Reference patients no longer need to physically send green paper forms to hospitals, and healthcare professionals do not need to manually retype the information from the form to the hospital information system, because all important information is already included on it. For proper communication and "forwarding" of e-Reference, the e-Subscription system has been established. This system enables patients to easily order a health service on the basis of a list of providers of healthcare services only by using the e-Napotnica number. Since these services are completely new, we wanted to check the use of the e-Subscription system in practice. We made the analysis for the Pulmonary clinics in the field of University Clinic of Respiratory and Allergic Diseases Golnik. We found that in 2017, 8,000 orders were received in total, of which less than 5% were made through the e-Subscription system. The use of the e-Subscription system was dominated by men. The average age of a man who used e-Subscription was 48 years and for women, 44 years. We could not confirm links between waiting days and order type. In general, the use of e-Subscription has increased over the course of the year, and its growth is expected in the future. In the clinic waiting room, a questionnaire was also distributed to patients for the purpose of determining their perception of the e-Subscription system. 69% of respondents confirmed that they were acquainted with e-Subscription prior to ordering in the clinic, and most often they were informed by the referring physician. e-Naročanje e-Zdravje e-Napotnica Klinika Golnik e-Subscription e-Health e-Reference Clinic Golnik true true false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2018-10-17 09:38:24 2018-12-04 12:25:29 2022-08-01 23:00:52 2019-07-11 19:27:49 2018 0 Kranj 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 8074003 URN:SI:UM:DK:ZU1Z7FVC MAG_Jerman_Anze_2018.pdf MAG_Jerman_Anze_2018.pdf 1 4AFF4E1E08403D9AF9B400F4B6447DF8 a845362fe94048b930250a3191cb275be63e122270bd063dc9edb6f44bbd8af2 7ddf8f56-7c10-11eb-bb7a-00155d0001ca 20.500.12556/dkum/032324d6-a943-40c3-a698-31ac494330b6 https://dk.um.si/Dokument.php?lang=slv&id=131268 Fakulteta za organizacijske vede 0 0 0