20.500.12556/DKUM-72716 Prenova kreditno limitnega procesa za povečanje prodaje Renovation of the credit limit process to increase sales Problem Izvršnega področja veleprodaja trgovskega podjetja Mercator d.d. je podaljševanje trajanja procesa odobritve kreditnega limita. Kupec pričakuje informacijo o stanju kreditnega limita v realnem času, torej v času oddaje naročila, kar pa mu prodajna služba proučevanega trgovskega podjetja ne more zagotoviti, kar ima za posledico upad prihodkov podjetja. Prav tako prodajna služba nima na voljo strukturiranega prikaza podatkov o stanju terjatev in kreditnih limitov za obstoječe kupce ter potencialih novih kupcev. Uporabili smo metodo grafičnega prikaza za posnetek obstoječega stanja procesa za upravljanje s kreditnimi limiti kupcev in za komunikacije s prodajnim procesom. Na podlagi zbranih dejstev smo pripravili seznam predlaganih izboljšav. Učinkovitost predlaganih izboljšav smo ugotavljali z metodo intervjuja. Glavni rezultat predstavlja prenovljen proces za upravljanje s kreditnimi limiti kupcev in za komunikacije s prodajnim procesom. Izdelali smo model za oceno potencialnih kupcev trgovskega podjetja Mercator d.d. v trgovski dejavnosti. Pripravili smo tudi strukturiran izpis podatkov o finančnih informacijah kupcev na grafični - vizualni način kot rešitev za hitro in učinkovito spremljanje podatkov o kupcih. Problem of the Executive area of wholesale of Mercator d. d. is extended duration of the credit limit approval process. The buyer expects information on the state of the credit limit in real time, that is, at the time of the order, which the sales department of the studied trading company can not provide, which results in a decrease in the company's revenues. Similarly, the sales service does not have a structured presentation of the data on the balance of receivables and credit limits for existing customers and the potential of new customers. We used the graphic display method to record the current state of the process for managing credit limits of customers and for communication with the sales process. Based on the collected facts, we prepared a list of the proposed improvements. The effectiveness of the proposed improvements was determined by the interview method. The main result is the renewed process for managing credit limits of customers and for communication with the sales process. We developed a model for the evaluation of potential buyers of Mercator d.d. in a commercial activity. We also prepared a structured display of financial information for customers in a graphical - visual manner as a solution for fast and efficient monitoring of customer data. kreditni limit terjatve potencialni kupci prenova procesa podpora poslovanju obvladovanje podatkov credit limit receivables potential buyers process renewal business support data management true true false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2018-10-23 22:33:03 2018-11-23 13:28:15 2022-08-01 23:01:59 2019-07-11 19:28:19 2018 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 8070675 URN:SI:UM:DK:TZ7H0NKJ MAG_Kogovsek_Volk_Vladimira_2018.pdf MAG_Kogovsek_Volk_Vladimira_2018.pdf 1 4B76FAFA7C6A8A11002236CBD41EC56C 15711ba52c6c405631c486225babc84c54c600b131ef37827c110689297c474c 7c98c1dd-7c10-11eb-bb7a-00155d0001ca 20.500.12556/dkum/06fbb8dc-3c52-4b36-b51d-3c11273ff756 https://dk.um.si/Dokument.php?lang=slv&id=131225 Fakulteta za organizacijske vede 0 0 0