20.500.12556/DKUM-73011 Prenova procesa pri sprejemu slovensko govorečega darovalca v nemško govoreči organizaciji Re-engineering of the admission process of a slovenian-speaking donor in a german-speaking organisation Izhodišča, namen: Predstavljena organizacija se ukvarja s pridobivanjem krvne plazme v nemško govorečem okolju. Ker v njej narašča tudi število slovensko govorečih darovalcev, se temu sproti prilagaja. Problem nastane, ko je slovensko govoreči darovalec sprejet s strani nemško govorečega izvajalca in je zaradi ovir v komunikaciji poslan nazaj v čakalnico ter mora počakati na prostega slovensko govorečega izvajalca. Namen je bil organizaciji prikazati odstopanja pri procesu sprejema slovensko govorečega darovalca ter podati predlog prenove z poenostavitvijo procesa z uvedbo nove informacijske tehnologije. Raziskovalne metode: Odločili smo se za analitično metodo raziskovanja na podlagi procesne in časovne analize. Z uporabo programskega orodja ARIS smo predstavili obstoječe strukture in procese v organizaciji, posnetek obstoječega stanja, kritično analizo ter podali predlog prenove procesa sprejema. Rezultati: S procesno analizo smo dokazali, da bi z uvedbo novega IT progama »SPREJEM« bila odpravljena komunikacijska ovira med nemško govorečim izvajalcem in slovensko govorečim darovalcem in bi s tem odpravili povratno zanko vračanja slovenskega darovalca nazaj v čakalnico. S časovno analizo smo dokazali, da bi se sprejem slovensko govorečega darovalca z uvedbo novega IT programa »SPREJEM« skrajšal. Diskusija in zaključek: Uspeli smo potrditi prednosti uvedbe nove informacijske tehnologije, kar bi bila za organizacijo dolgoročna pridobitev. Zaradi preprostosti in enostavnosti rešitve, smo proces prenove predstavili izbrani organizaciji z namenom njegove implementacije v vsakodnevno prakso. Starting points, purpose: The organization in question is engaged in the collection of blood plasma through plasmapheresis in a German-speaking environment. Because the number of Slovene-speaking donors in the organization has been increasing, the organization has been regularly adapting to this situation. The problem arises when a German-speaking employee admits a Slovenian-speaking donor and sends him back to the waiting room because of the barriers in communication where they have to wait for a free Slovenian-speaking employee. The purpose was to show the organization the deviations in the admission process of a Slovenian-speaking donor and to present a proposal for the simplification of the process with the introduction of new information technology. Research methods: We chose the analytical research method based on process and temporal analysis. Using the ARIS software tool, we presented the existing structures and processes in the organization, a recording of the existing situation, a critical analysis, and presented a proposal for a re-engineered admission process. Results: Through the process analysis we proved that the introduction of the new "ADMISSION" IT program would eliminate the communication barrier between the German-speaking employee and the Slovenian-speaking donor. By using it, there would be no need to send Slovenian-speaking donors back to the waiting room. With the temporal analysis we proved that the admission process of a Slovene-speaking donor would be shortened with the new "ADMISSION" IT program. Discussion and conclusion: We were able to confirm the advantages of the introduction of new information technology, which would have long-term benefits for the organization. The solution to the problem is simple and easy and therefore, we presented the re-engineered process to the organization in question with the aim of implementing it in their everyday practice. procesni management darovalec plazma plazmafereza slovenski jezik process management donor plasma plasmapheresis Slovenian language true false false [R. Šabeder] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2019-01-17 08:15:45 2019-03-19 12:10:41 2022-08-01 23:49:02 2019-07-11 19:41:12 2019 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 2022-01-17 615.382(043.2) 2478244 URN:SI:UM:DK:W5I4JWEF MAG_Sabeder_Renata_2019.pdf MAG_Sabeder_Renata_2019.pdf 1 536DEE6BF935798CF6F519903B26A6C0 16513630797029dd77625e4c6fd7cf5756efa7cb9b05991085371ff7006ccdd6 9c6bf900-7c10-11eb-bb7a-00155d0001ca 20.500.12556/dkum/61a1b0df-7a2c-4a63-9e90-04c529164ab6 https://dk.um.si/Dokument.php?lang=slv&id=132716 Fakulteta za zdravstvene vede 0 0 0