20.500.12556/DKUM-77157 PLANIRANJE IN RAZVOJ RECEPTORSKEGA KADRA HOTELA ASTORIE PLANNING AND DEVELOPMENT OF FRONT OFFICE PERSONNEL IN HOTEL ASTORIA Diplomsko delo se osredotoča na proces planiranja in razvoja kadra v izbranem hotelu. V teoretičnem delu smo predstavili vrste in modele planiranja kadrov, na osnovi katerih smo v nadaljevanju opisali metode in tehnike planiranja kadrov. Temu je sledila predstavitev metodologije planiranja kadrov, ki predstavlja osnovo za razvoj kadrov. V našem primeru smo predstavili razvoj turističnega kadra – natančneje razvoj receptorskega kadra. V empiričnem delu smo podrobneje predstavili hotel Astoria Bled, kadrovsko strukturo hotela in receptorskega oddelka ter natančno opisali planiranje in razvoj receptorskega kadra. V tem delu diplomskega dela smo zato želeli raziskati, ali izbrani hotel planira in razvija svoj receptorski kader ter kako ta proces izvajajo. V ta namen smo izvedli strukturirane intervjuje z vodjem MIC-a, F&B managerja1 , v nadaljevanju vodjo gostinstva in praktičnega izobraževanja ter vodjo hotelske recepcije, enim redno zaposlenim receptorjem in vodjo kadrovske službe. Na podlagi transkripcije odgovorov oziroma dekodiranih strukturiranih intervjujev smo v nadaljevanju podali predloge za izboljšave planiranja in razvoja receptorskega kadra v hotelu Astoria Bled. The diploma work focuses on the process of planning and development of personnel in the chosen hotel. In the theoretical part, we have presented all sorts and models of personnel planning, based what we had described methods and techniques of personnel planning. This has followed presentation methodology of personnel planning, that presents a basic for personnel development. In our case we have presented the personnel development in tourism. More specific, development of front office personnel. In the empirical part, we presented the hotel Astoria in more detail, the staff scheme of the hotel and the reception department, and described in detail the planning and development of the reception staff of the hotel. In this part of the diploma work, we therefore wanted to investigate whether the hotel properly plans and develops its front office personnel, and how they carry out this process. With the help of this, we conducted structured interviews with the head of the MIC of the hotel, F&B manager, continuing the head of catering and practical education, head of the hotel front office, one receptionist and head of the human resources department of hotel. Based on the transcription of answers, or decoded structured interviews, we have made suggestions for improvements of the planning and development of front office personnel in hotel Astoria Bled. planiranje razvoj receptorski kader Bled hotel Astoria. planning development front office personnel Bled hotel Astoria. true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2020-08-19 15:57:33 2020-11-11 14:41:46 2022-08-09 14:26:32 2020-11-19 03:21:46 2020 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 36865539 URN:SI:UM:DK:NNIMEXMK VS_Papov_Ziga_2020.pdf VS_Papov_Ziga_2020.pdf 1 C8B1E1137267CEFDD300BCDF0FA29A9C 5ee80677ee14022d5d42e60fee9178e19aa74850ef42fef5feea9eca3b91165f 77884504-7c11-11eb-bb7a-00155d0001ca 20.500.12556/dkum/20ef1762-d223-439d-8fc1-c4794146fc91 https://dk.um.si/Dokument.php?lang=slv&id=144374 Fakulteta za organizacijske vede 0 0 0