20.500.12556/DKUM-77914 Zmanjševanje reklamacij z uvedbo ustreznejše embalaže v eti elektroelement d.o.o. Reducing the number of complaints by introducing more appropriate packaging in eti elektroelement d.o.o. Glavni problem, s katerim se srečujemo v podjetju, je preveč reklamacij. To prinaša nezadovoljstvo strank in partnerjev ter povzroča nepotrebne stroške. V diplomski nalogi smo analizirali število reklamacij v skladišču, pa tudi izven njega. Stroškovno smo jih ovrednotili z enotami in prikazali rezultate. Našteli smo predloge izboljšav, za katere mislimo, da bi pripomogli k zmanjšanju reklamacij. Implementacija nekaterih bi k temu zagotovo pripomogla, odvisno pa je, kolikšni sta naložba in želja vodilnih za zajezitev problema. Na koncu predstavimo ugotovitve ter lastno mnenje o pogojih za uvedbo in možnostih nadaljnjega razvoja. The main problem we face in the company is the excessive number of complaints. The problem brings dissatisfaction to customers and partners and causes unnecessary costs. In the diploma we analyzed the number of complaints in the warehouse as well as outside of it. We evaluated them in terms of units and presented the results. We’ve listed suggestions for improvements that we think would help reduce complaints. The implementation of some would certainly contribute to this, but it depends on how much investment and the desire of leaders to contain the problem. Finally, we present the findings, our own opinion on the conditions for introduction and possibilities for further development. logistika reklamacije embalaža logistics complaint packaging true true false [M. Kranjc] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2020-09-23 12:08:24 2020-12-04 16:05:47 2022-08-09 17:21:49 2020-12-05 03:29:23 2020 0 Celje 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658.8 41117699 URN:SI:UM:DK:L2U9VBJM VS_Kranjc_Matija_2020.pdf VS_Kranjc_Matija_2020.pdf 1 5B8212BD02B672C156D44F8375F957AC 41e9133305e4c2dbefc522843a05607b3b12b28308502dd242f192216d64a2b7 efd12a24-7c11-11eb-bb7a-00155d0001ca 20.500.12556/dkum/a235cbd3-206a-48b7-8f48-8e564c54c8fc https://dk.um.si/Dokument.php?lang=slv&id=146834 Fakulteta za logistiko 0 0 0