20.500.12556/DKUM-78865 Izdelava orodij za ugotavljanje kakovosti po metodi direktnega merjenja (DPM) v javnem mestnem prometu Maribor diplomsko delo Development of tools for measuring quality using method of direct performance measures in Maribor's public transportation Javni potniški promet je ena izmed starejših oblik transporta potnikov. Da bi povečali njegovo uporabnost, moramo zagotoviti zadostno raven kakovosti storitve. V diplomskem delu smo najprej predstavili standard kakovosti, po katerem smo izdelali orodje za ugotavljanje kakovosti po metodi direktnega merjenja v mestnem prometu Maribor. Nato smo predstavili podjetje, katerega smo uporabili za preizkus naših metod merjenja kakovosit. Izdelali smo tri različne metode direktnega merjenja in jih na terenu tudi preizkusili. Predstavili smo rezultate ter opisali možnosti za preverjanje in izboljšanje kakovosti v mestnem prometu Maribor. Public transport is one of the older forms of passenger transport. In order to increase its usability, we need to ensure a sufficient level of service quality. In this diploma, first the quality standard was presented, according to which a tool for determining the quality in urban transport service in Maribor by the method of direct measurement was developed. Then the company used to test our quality measurement methods was introduced. Three different methods of direct measurement were developed and tested in the field. The results were presented and the possibilities for controlling and improving the quality of urban transport service in Maribor were described. kakovost merjenje kakovosti DPM avtobusni promet quality measuring quality DPM bus service true true false [N. Gerold] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2021-03-16 18:23:48 2021-05-03 11:37:44 2022-08-09 19:53:42 2021-05-15 03:12:33 2021 0 Maribor 0 Maribor X, 36 f. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 656.1.025.2(043.2) 63117315 URN:SI:UM:DK:VJI8FU7M VS_Gerold_Nika_2021.pdf VS_Gerold_Nika_2021.pdf 1 FB9F3EA356DDE72F43F0EA3BD52C5F50 ca04a77463b864167d51b12a4a846a9b33059707cb2bc2337bbb4eb79390e12c 4b6a0cd8-a359-11eb-8ee6-00155d581298 20.500.12556/dkum/53d463fa-8a99-4301-8912-c44d2b335396 https://dk.um.si/Dokument.php?lang=slv&id=149891 Fakulteta za gradbeništvo, prometno inženirstvo in arhitekturo 0 0 0