20.500.12556/DKUM-78955 Management kakovosti v hotelu Quality management in the hotel Management se pojavlja v vsaki organizaciji. Določa osnovne smeri razvoja, strateške cilje organizacije in skrbi za izvajanje načrtovanih nalog na vseh ravneh delovanja. Je ustvarjalno reševanje problemov, ki se nanašajo na načrtovanje, organiziranje, vodenje ter ocenjevanje razpoložljivih virov oziroma resursov za doseganje ciljev poslovanja, poslanstva in vizije razvoja podjetja. V diplomskem projektu smo raziskali teoretične vidike managementa, managementa kakovosti ter management kakovosti v hotelu oziroma turistične storitve. Management appears in every organization. It defines the basic directions of development, strategic goals of the organization and ensures the implementation of plannes tasks at all levels of operation. It is a creative solution to problems related to planning, organizing, managing and evaluating available resources or resources to achieve bussines goals, mission and vision of company development. Best Western Premier Hotel Slon is bussines four stars superior hotel with 170 rooms, it is located in historical center of Ljubljana. General manager is personal in sistem of hotel and has all control of quality and guests satisfaction. The hotel has own policy of quality and this is the big difference from the competition. management management kakovosti turizem hotel Slon. management quality management tourism hotel Slon true true false P. Dravec Slovenski jezik Angleški jezik Delo diplomskega projekta/projektno delo 2021-04-06 08:37:25 2021-09-06 11:09:30 2022-08-09 19:59:57 2021-09-15 03:16:07 2021 0 [Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.6:640.412 75291395 URN:SI:UM:DK:AYOLZMMT VS_Dravec_Patricija_2021.pdf VS_Dravec_Patricija_2021.pdf 1 C3AC7AA18AB1E8C27D3616C470F0784D 936092d957ed243c3c3b8e825608395a73ed50a9a4d753a837cdb704e0d36ee4 e01c7584-e345-11eb-a540-00155d581298 20.500.12556/dkum/f231cbd6-a504-4d69-83c5-cc52b2e45be9 https://dk.um.si/Dokument.php?lang=slv&id=151234 Ekonomsko-poslovna fakulteta 0 0 0