20.500.12556/DKUM-80403 Medosebne lastnosti učinkovitih psihologov: perspektiva psihologov, uporabnikov in potencialnih uporabnikov psiholoških storitev perspektiva psihologov, uporabnikov in potencialnih uporabnikov psiholoških storitev Interpersonal characteristics of effective psychologists: the perspective of psychologists, users, as well as potential users of psychological services Učinkovitost psiholoških storitev je odvisna od več dejavnikov, med drugim od lastnosti njihovih izvajalcev. Te pojasnijo do 20 % variance v izidih (npr. Beutler idr., 2004), vendar so slabo raziskane. Iz tega razloga je magistrsko delo osredotočeno na odkrivanje povezav med lastnostmi psihologov in učinkovitostjo psiholoških storitev. Omejeno je na naslednje medosebne lastnosti: emocionalno empatijo ter verbalno in neverbalno komunikacijo. Ker večina preteklih študij področja sloni na samoporočanju psihologa, je za boljši vpogled tema raziskana s perspektive psihologov, uporabnikov in potencialnih uporabnikov. Namen je bil ugotoviti, katere lastnosti psihologov se bodo z različnih perspektiv pokazale kot pomembne za učinkovitost psiholoških storitev. V raziskavi je sodelovalo 55 psihologov, 55 uporabnikov in 119 potencialnih uporabnikov. Glede na skupino so bile udeležencem predstavljene različne verzije Vprašalnika medosebnih spretnosti za merjenje medosebnih lastnosti, udeležencem iz skupin psihologov in uporabnikov pa še različne verzije mere učinkovitosti. Podatki so bili za skupini psihologov in uporabnikov analizirani z ordinalno regresijo, za skupino potencialnih uporabnikov pa z opisno statistiko in primerjavo z rezultati ostalih skupin. V skupini uporabnikov se je neverbalna komunikacija psihologa pokazala kot pomemben napovednik učinkovitosti psiholoških storitev. Kot pomembna je bila identificirana tudi s perspektive potencialnih uporabnikov. Rezultati odstopajo od pričakovanih. Sklepati je namreč bilo, da se bosta tudi verbalna komunikacija in emocionalna empatija v različnih skupinah povezovali z učinkovitostjo. Možnih vzrokov razhajanj je več, med drugim metodološke pomanjkljivosti. The effectiveness of psychological services depends on several factors, including the characteristics of their providers. These explain up to 20% of the variance in outcomes (e.g., Beutler et al., 2004), but are still poorly researched. Thus, the master's thesis focuses on discovering the links between the characteristics of psychologists and the effectiveness of psychological services. It is limited to certain interpersonal characteristics - emotional empathy and verbal as well as non-verbal communication. Since most past field studies are based on psychologist self-reporting, the topic is explored from the perspective of psychologists, users as well as potential users for better insight. The aim was to determine which characteristics of psychologists will prove to be important for the effectiveness of psychological services from different perspectives. The study involved 55 psychologists, 55 users and 119 potential users. Depending on the group, participants were presented with different versions of the Social Skills Inventory for measuring interpersonal characteristics. Participants from the groups of psychologists and users were also presented with different versions of the measure of effectiveness. Data for the group of psychologists and users were analyzed by ordinal regression; and for the group of potential users by descriptive statistics and comparison with the results of other groups. In a group of users, non-verbal communication by a psychologist proved to be an important predictor of the effectiveness of psychological services. It was also identified as important characteristic from the perspective of potential users. The results deviate from expectations, as it was initially anticipated that verbal communication and emotional empathy in different groups would also be associated with effectiveness. There are several possible causes of discrepancies, including methodological shortcomings. učinkovitost psiholoških storitev medosebne lastnosti empatija komunikacija effectiveness of psychological services interpersonal characteristics empathy communication true true false [S. Terplan] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2021-09-11 21:26:41 2021-11-17 14:51:03 2022-08-09 22:53:27 0000-00-00 00:00:00 2021 0 Maribor 0 Maribor XII f., 103 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 159.942.52(043.2) 85196291 MAG_Terplan_Sandra_2021.pdf MAG_Terplan_Sandra_2021.pdf 1 4705D679205BC32AF08CD20E279888D1 76538332501c3edc01fda3c10acffca9bcbcc9a87874d79e2b850fc119974f10 a1fb1a65-1336-11ec-87dc-00155d581298 20.500.12556/dkum/3ee0ce7f-bb60-4fa5-a1b7-f36a005897de https://dk.um.si/Dokument.php?lang=slv&id=153592 Filozofska fakulteta 0 0 0