20.500.12556/DKUM-80576 RECEPTOR V TURIZMU 4.0: ANALIZA PRIMERA IZBRANE ORGANIZACIJE RECEPTIONIST IN TOURISM 4.0: CASE STUDY OF THE SELECTED ORGANIZATION Zaradi razvoja hotelsko informacijskega sistema 4.0 potrebujejo receptorji v dobi digitalizacije za uspešno opravljanje delovne funkcije določene lastnosti, znanja in veščine. V teoretičnem delu zaključnega dela temelji poudarek na podrobnejši opredelitvi kompetenc posameznika, kompetencah posameznika po ravneh in opredelitvi kompetenc receptorja po poklicnem standardu receptor/ receptorka. V empiričnem delu smo uporabili raziskovalno metodo študije primera, kjer smo vključili analizo hotelsko informacijskega sistema in dveh intervjujev v vodjema recepcij turističnega kompleksa. Ugotovili smo, da se v digitaliziranem okolju od receptorja pričakujejo ustvarjalnost, inovativnost, kreativnost, sodelovanje, izmenjava znanja, zapleteno reševanje problemov, fleksibilnost in prilagodljivost. Digitalna transformacija lahko predstavlja obremenitev za starejše generacije zaposlenih, kar lahko privede do občutka nekompetentnosti, medtem ko so mlajše generacije zaposlenih nekoliko bolje prilagodljive hitre tehnološke spremembe v okolju. Ne glede na neizogibnost tehnologije v okolju pa niso ključne samo digitalne kompetence zaposlenih v organizaciji, ampak je poudarek na kreativnosti in čustvenih kompetencah vsakega posameznika. The development of the hotel information system 4.0 has led to the need for receptionists to have certain personal characteristics, knowledge, skills and know-how to successfully perform their job function. In the theoretical part of this final thesis, we placed an emphasis on providing a more detailed definition of individual competencies, the components of these individual competencies, individual competencies by levels, as well as receptionist competencies according to professional standards for receptionists. In the empirical part, we used the research method of a case study which included an analysis of the hotel information system and two interviews with the reception managers of the tourist complex. We found that a receptionist is expected to be enterprising, creative, innovative and collaborative. Furthermore, they need to share their knowledge, be flexible, adaptable and capable of solving complex problems. Digital transformation can be a burden for older generations of employees, as it can lead to feelings of incompetence. By contrast, the younger generations of employees are slightly better able to adapt to rapid technological changes in their work environment. Despite the inevitability of technological progression and the fact that digital competencies of employees are crucial for the organisation, the emphasis remains on the creativity and emotional competencies of each individual. Kompetence posameznika Turizem 4.0 digitalizacija receptor. Individual competencies Tourism 4.0 digitization receptionist. true true false [N. Andrejč] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2021-09-20 13:27:39 2021-11-18 14:02:28 2022-08-09 23:08:36 0000-00-00 00:00:00 2021 0 Brežice 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 338.48-44:339.138(043.2) 85536003 VS_Andrejc_Nina_2021.pdf VS_Andrejc_Nina_2021.pdf 1 91AABE60F754322871AB818A1008E78C d81cd6b5ac03c8b05f37a084adbb9c5e742cbd6f502a525a18425f20c8dd7770 1e79f285-207f-11ec-8d04-00155d000105 20.500.12556/dkum/69271a6c-47d7-40ac-85cd-d695c36a5af9 https://dk.um.si/Dokument.php?lang=slv&id=154609 Fakulteta za turizem 0 0 0