20.500.12556/DKUM-80990 Primerjava ponudnikov paketnih storitev v Sloveniji Comparison of package service providers in slovenia V času nastanka magistrske naloge so ljudje vse pogosteje uporabljali storitve kurirskih služb. Trend naraščanja uporabe tovrstnih storitev je pogojen z razmerami, povezanimi s pandemijo koronavirusa. V času pandemije so bile številne trgovine zaprte za daljši ali krajši čas. Kurirske službe so morale kljub povečanemu številu paketov zagotavljati kvalitetno storitev dostave paketov. Z namenom, da bi analizirali kvaliteto dostave paketov, smo preko več kurirskih služb iz Celja v Boštanj poslali paket z lomljivo vsebino. Paket je vseboval steklo, zato je bilo z njim še posebej skrbno ravnati. V začetno analizo smo vključili 12 podjetij, ki delujejo v Sloveniji, glede na izbrane kriterije in pogoje pa smo paket poslali s šestimi. Z dvema podjetjema smo morali ponoviti poskus, saj je bil prvi poskus dostave neuspešen. Analizirali smo proces dostave od naročila za prevzem paketa vse do prejema paketa na naslovnikovi strani. Glavni kriteriji so bili: čas prevzema in dostave paketa ter cena storitve. Vsi paketi so prispeli na cilj nepoškodovani, kljub temu lahko trdimo, da je le Pošta Slovenije v celoti izpolnila pričakovanja. At the time of writing the master's thesis, people were progressively using the services of courier/delivery services. The increasing trend of using such services is caused by the situation related to the coronavirus pandemic. During the pandemic, many stores were closed for a longer or shorter time. Despite the increased number of packages, courier services had to provide a quality package delivery service. To analyze the quality of package delivery, packages of fragile content were sent from Celje to Boštanj through several courier services. Every package contained glass, and therefore it required careful handling. In the initial analysis, the 12 companies, which operate in Slovenia, were included, but the packages were sent through six companies according to the selected criteria and conditions. We had to repeat the experiment with the two companies, whereas the first delivery attempt was unsuccessful. The delivery process was analyzed from ordering the package, throughout picking up the package, to it at the recipient's address. The main criteria were: time of receipt and delivery of packages, and price of the service. All packages arrived at the destination undamaged, but we can say that only the Post of Slovenia fully met expectations. dostava paketa kurirska služba pazljivo ravnanje proces dostave pošiljke package delivery courier service careful handling shipment delivery processes true true false [N. Marić] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2021-12-02 21:02:50 2021-12-21 12:41:17 2022-08-10 00:14:21 0000-00-00 00:00:00 2021 0 Celje 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 656 90391299 MAG_Maric_Natasa_2021.pdf MAG_Maric_Natasa_2021.pdf 1 A8AF8B0501F8F6FA0D62B9C3FBB7472B 229698ee7c9e6f6701d61fbf4f2db75cdf17866b366842f0214c3ad3b64018c4 09d90704-6172-11ec-a8d2-00155d000105 20.500.12556/dkum/25d8b697-569a-4ba5-8eb3-3e3329670c86 https://dk.um.si/Dokument.php?lang=slv&id=155891 Fakulteta za logistiko 0 0 0