20.500.12556/DKUM-81092 Model za sistematično ocenjevanje kakovosti storitev javnega prevoza magistrsko delo A model for systematic evaluation of public transport service quality V magistrskem delu sem na podlagi pregleda literature mednarodnih standardov, priročnikov in raziskav razvil model za ocenjevanje kakovosti javnega prevoza. Model predlaga nov koncept kvalitete storitev: kvalitetna storitev javnega prevoza je storitev, ki ponuja čim višjo občuteno hitrost potovanja za čim več potencialnih uporabnikov s čim manj resursi. Predlaga tudi nov konceptualni okvir: elementi kakovosti so horizontalno klasificirani na fizične/objektivne in psihične/subjektivne; vertikalno pa so klasificirani na elemente postaje, linije in omrežja. Model je namenjen primerjavi omrežij javnega prevoza, vrednotenju sprememb omrežja in za izvajanje monitoringa kvalitete storitev. In this thesis, a public transport quality evaluation model is developed based on literature review of international standards, manuals, and research. The model proposes a new concept of quality: good public transport service is a service that offers higher perceived travel speed to more potential users with less resources. It also proposes a new conceptual framework: quality elements are horizontally classified as physical/objective and psychological/subjective; and vertically classified as station, line, and network elements. The model is purposed for public transport network comparison, evaluation of network changes and for service quality monitoring. ocenjevanje kakovosti storitev prometni sistem trajnostna mobilnost javni prevoz postaja linija omrežje potovalne navade EN 13816:2003 primerjalna evalvacija (ang. benchmarking) service quality evaluation transport system sustainable mobility public transport station line network travel habits EN 13816:2003 benchmarking true true false [K. Košič] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2022-01-03 23:12:07 2022-01-17 11:28:33 2022-04-02 11:37:31 0000-00-00 00:00:00 2021 0 Maribor 0 Maribor 1 spletni vir (1 datoteka PDF (XV, 169 f.)) 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 656.025.2-047.7(043.2) 97073155 MAG_Kosic_Klemen_2022.pdf MAG_Kosic_Klemen_2022.pdf 1 2FBCB54FF7DE384357344BFD048D3EC7 5555eb7e56d045b71186b90eba7fd73a9cbd76b6cf802eef36f6c82fbab51e16 3b751721-6e4b-11ec-ad81-00155d000105 20.500.12556/dkum/3fb54ccd-98ea-43fb-b6c5-cd5508f78d73 https://dk.um.si/Dokument.php?lang=slv&id=156044 Fakulteta za gradbeništvo, prometno inženirstvo in arhitekturo 0 0 0