20.500.12556/DKUM-81594 Crisis management in a private clinic during covid-19 Krizno upravljanje v zasebni kliniki v času covid-19 Introduction: The coronavirus crisis emerged suddenly, triggering a global health crisis. And while public hospitals were coping with a huge influx of patients, and an ensuing shortage of hospital beds, private clinics were trying to survive in conditions of total work restrictions, which resulted in a lack of patients and, consequently, income. In our work, we will consider one of these clinics located in Moscow. Methods: We conducted a study in the search databases Yandex, Google Scholar, Google Books, Cobbis, Research Gate, PubMed, using the following keywords: covid, private clinic, crisis management. Those sources yielded the results which we used in writing the work. Results in Discussion: After the clinic was opened at the end of the first quarantine, it managed to enter into a state partnership programme and attract patients for testing and vaccination services against coronavirus, both for individuals and for organization employees. As a result, more than 60 percent of the patients of the clinic were employees of organizations. The recovery stage of the clinic took, according to average estimates, about six months, at which time the turnover of the clinic recovered to approximately 80 percent of the pre-crisis period. Conclusion: During the study, we found that successful crisis management is influenced by such factors as: leadership, good management, effective communication between employees, supportive atmosphere, and courage on the part of employees. Uvod: Koronavirusna kriza se je pojavila nenadoma, s tem pa povzročila svetovno zdravstveno krizo. Medtem ko so se javne bolnišnice spopadale z velikim prilivom bolnikov in pomanjkanjem bolnišničnih postelj, so zasebne klinike skušale preživeti ob popolnih omejitvah dela in posledično so ostale brez pacientov in brez prihodkov. Pri našem delu bomo obravnavali eno od teh klinik v Moskvi. Metode: Izvedli smo raziskavo v iskalnih podatkovnih virih Yandex, Google Scholar, Google Books, Cobbis, Research Gate, PubMed za naslednje ključne besede: covid, zasebna klinika, protikrizno upravljanje. Izvedli smo intervju v eni od povprečnih zasebnih klinik v Moskvi, ki se je soočila s tem problemom. Prišli smo do ugotovitev, na podlagi katerih smo napisali to zaključno delo. Rezultati ter Razprava: Na koncu prvega popolnega zaprtja zaradi koronavirusa in ob odprtju ambulante se je bilo mogoče včlaniti v »državno partnerstvo« in pridobiti paciente za storitve testiranja ter cepljenja proti koronavirusu tako za posameznike kot za zaposlene v organizacijah. Zaradi tega je kliniki uspelo povečati število novih pacientov, saj je bilo več kot 60 % (šestdeset odstotkov) pacientov klinike zaposlenih v organizacijah. Po koronavirusu je rehabilitacijsko obdobje ambulante v povprečju trajalo približno 6 (šest) mesecev, pri čemer se je bruto dohodek v kliniki vrnil na 80 % (osemdeset odstotkov) predkriznega obdobja. Sklep: V času študije smo ugotovili, da na uspešno krizno upravljanje vplivajo dejavniki, kot so vodstvo, pravilno vodenje, kakovostna komunikacija med zaposlenimi, timsko vzdušje in odgovornost sodelavcev. crisis management healthcare organizations private clinics Covid covid zasebna klinika krizno upravljanje true true false [E. Popova] Angleški jezik Slovenski jezik Magistrsko delo/naloga 2022-04-22 18:42:43 2022-11-04 10:01:32 2022-11-05 03:13:10 0000-00-00 00:00:00 2022 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.3:614.212(043.2) 126893571 MAG_Popova_Evgeniia_2022.pdf MAG_Popova_Evgeniia_2022.pdf 1 E7AAD0F13D28378CB1219B548BD65759 b9960c6c9143d1a76664c2cb1cbea4d6047d13b5e6f234a68be37869795fcc4d bf2a8899-c3a5-11ec-b157-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=157483 Fakulteta za zdravstvene vede 0 0 0