20.500.12556/DKUM-82419 Predlog sprememb pri procesu sprejema pošiljke z odkupnino in procesa sprejema blagovnega pisma naslovljenega v tujino na poštni poslovalnici 3325 Šoštanj diplomsko delo visokošolskega strokovnega študijskega programa Proposal for changes in the process of accepting a mail with cash on delivery and the process of accepting a letter addressed abroad at the post office 3325 Šoštanj Diplomsko delo temelji na praktičnem usposabljanju, pri katerem smo podrobno spoznali proces opravljanja storitev za poštnim okencem na poštni poslovalnici 3325 Šoštanj. V prvem delu diplomskega dela smo zajeli teoretične osnove, opisali podjetje, njegovo zgodovino in predstavili poštne storitve, ki jih nudi Pošta Slovenije. V drugem delu pa smo naredili analizo stanja, pri kateri smo opisali obstoječe stanje opravljanja storitev sprejema pošiljk na poslovalnici 3325 Šoštanj. Za procese, za katere smo predlagali možne izboljšave, smo izrisali tudi procesne karte. Nato smo izvedli kritično analizo stanja in ugotovili, da bi lahko pri procesu sprejema pošiljke z odkupnino in procesu sprejema mednarodne blagovne pošiljke skrajšali čas opravljanja procesa. Predlagali smo možni rešitvi in preverili skrajšanje časa procesov po vpeljavi predlaganih rešitev. The thesis is based on practical training, during which we got to know in detail the process of providing services behind the counter at the branch office 3325 Šoštanj. In the first part of the thesis, we covered the theoretical background, described the company, its history and presented the postal services offered by Pošta Slovenije. In the second part, we performed a situation analysis, where we described the existing situation of the mail acceptance services at the branch office 3325 Šoštanj. For the processes for which we proposed possible improvements, we drew process maps. We then carried out a critical analysis of the situation and found that the process of accepting redemption fee shipments and the process of accepting international goods shipments could have reduced process time. We proposed possible solutions and verified the reduction in process times after the proposed solutions were implemented. mednarodna blagovna pošiljka Pošta Slovenije poštne storitve pošiljka z odkupnino procesi international goods shipments Pošta Slovenije postal services redemption fee shipments processes true true false [S. Koren] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2022-08-19 11:15:25 2022-11-04 09:10:27 2022-11-05 03:13:11 0000-00-00 00:00:00 2022 0 Celje 0 Celje IX, 36 f., [2] f. pril. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 656.83:005.52(043.2) 127997699 VS_Koren_Sandra_2022.pdf VS_Koren_Sandra_2022.pdf 1 AB87BDC188C20704C79C418D2724518B 675186e16fd6d38454f74b8110aa936114da31e20e5aebb2f4617c318018c4af 9a48b348-1fa3-11ed-9720-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=160310 Fakulteta za logistiko 0 0 0