20.500.12556/DKUM-83552 Analiza komisioniranja z uporabo pametnih očal za sledenje pogledu komisionarja magistrsko delo Order-picking analysis using eye tracking glasses to track the order picker's gaze Komisioniranje predstavlja najintenzivnejši skladiščni proces, saj se zanj porabi največ časa. Zaradi slednjega raziskovalci že leta iščejo rešitve, kako izboljšati proces, oz. doseči večjo učinkovitost. S ciljem povečanja produktivnosti procesa komisioniranja uporabljamo metode in tehnike, ki pomagajo doseči učinkovit proces. Ena izmed sodobnih tehnologij na trgu je sledenje pogledu, v angleščini »Eye tracking«. Cilj magistrskega dela je bil ugotoviti, kateri tip označb skladiščnih regalov je za komisionarje najbolj razumljiv, da čim prej najdejo iskane artikle. Za dosego cilja smo analizirali čas komisioniranja ter kolikokrat so komisionarji začetniki med procesom komisioniranja osredotočeni na različne označbe na skladiščnih regalih. Raziskavo smo izvedli tako, da smo s komisionarji začetniki izvedli eksperiment, kjer so komisionirali glede na različne načine označb regalov. Z eksperimentom smo s pomočjo očal za sledenje pogledu pridobili posnetke, ki smo jih analizirali v programu Tobii Pro Lab in tako pridobili čase komisioniranja, število in trajanje fiksacij. Glavne ugotovitve pri analiziranju časa komisioniranja so, da so bili komisionarji začetniki najhitrejši pri drugem načinu označbe regalov, kjer so imeli na delovnem nalogu podatke o nazivu artikla, mikrolokaciji, coni oz. regalu in višini, na kateri se je nahajal iskani artikel. Skupno so potrebovali T = 2.509 s, kar je bilo za ΔT = 113 s hitreje od drugega najboljšega časa, ki so ga dosegli komisionarji začetniki pri četrtem načinu označb. Pri tem so imeli komisionarji začetniki na razpolago podatke o nazivu artikla, mikrolokaciji artikla, coni oz. regalu, višini oz. črki, barvi in številki zabojnika. Največ časa, T = 2.803 s, so komisionarji začetniki potrebovali za komisioniranje po tretjem načinu označb, kjer so imeli na voljo podatke o nazivu artikla, mikrolokaciji, coni oz. regalu, višini oz. črki in barvi. Pri analizi fiksacij, torej pogledov na določenih točkah, smo ugotovili, da so bili komisionarji začetniki največ časa osredotočeni na delovni nalog, in sicer 36 % celotnega časa. Naziv artikla in skeniranje artikla sta bila na drugem in tretjem mestu s 30 in 28 %. Kot naslednje so bili največ časa osredotočeni na mikrolokacijo artikla, višino oziroma črko ter na številko zaboja. Najmanj pa so bili osredotočeni na številko regala in barvo. Pri analizi števila fiksacij smo ugotovili, da so največkrat, tj. 646-krat, pogledali na delovni nalog, nato pa na naziv artikla, 543-krat. Na naslednjih mestih so bili skeniranje artikla, višina oz. črka, mikrolokacija artikla ter barva. Najmanjkrat so pogledali na številko zaboja, 22-krat, ter na številko regala, 10-krat. Order picking is the most intensive warehouse process, as it takes the most time to be fulfilled. Because of the latter, researchers have been looking for solutions for years, to improve the process or achieve greater efficiency in the implementation of the process itself. With the goal of increasing the productivity of the order picking process, there are a lot of methods and techniques, available on the market, that help us achieve greater efficiency. One of the modern technologies on the market is eye tracking. The goal of the master's work was to determine which type of warehouse rack labeling is the most understandable for order pickers beginners, so that they can find the required items as soon as possible. In order to achieve the goal, we analyzed how long and how many times were order pickers beginners focused on different warehouse rack labelling during the order picking process. We prepared and carried out an experiment where order pickers beginners were performing order picking process based on different warehouse rack labelling. With experiment, we obtained recordings with the help of eye tracking glasses, which we later analyzed in the Tobii Pro Lab program. With analysis we gathered the information about the order picking times, the number and duration of fixations. The main findings when analyzing the duration of pickings are that order pickers beginners were the fastest with the second method of marking shelves, where they had information about the name of the item, micro location, zone and the height at which the searched product was located. They needed a total of 2,509 s, which was 113 s faster than the second-best time achieved by order pickers beginners using the fourth marking method. In the case of the latter, the information, about the name of the item, the micro location of the item, the zone or rack, height or letters, colors and numbers of the container, were available. The most time, 2,803 s, was needed for picking according to the third method of labeling, where they had available information about the name of the item, micro location, zone or rack, height or letters and colors. In the analysis of fixations, we found that order pickers beginners spent the most time focusing on the order picking list, 36% of the total time. Searched item name and scanning were in second and third place with 30 and 28%. As follows, they spent the most time focusing on the micro location, the height or letter, and the box number. They were least focused on the rack number and color. When analyzing the number of fixations, we found that they looked most often, 646 times, at the order picking list, and then at the searched item name, 543 times. In the following places, there were scanning, height or letter, article micro location and color. They looked at the box number the fewest times, 22 times, and at the shelf number, 10 times. skladiščenje komisioniranje komisionarji začetniki označbe regalov pametna očala za sledenje pogledu Tobii Pro Lab analiza učinkovitosti warehousing order picking order pickers beginners warehouse rack labeling eye tracking glasses Tobii Pro Lab performance analysis true true false [M. Gabor Zver] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2022-12-19 16:19:21 2023-02-22 13:02:13 2023-02-23 03:07:44 0000-00-00 00:00:00 2022 0 Celje 0 Celje IX, 53 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 658.78:004(043.2) 142651907 MAG_Gabor_Zver_Misa_2023.pdf MAG_Gabor_Zver_Misa_2023.pdf 1 A6FB88613E08413E826CD07C11FF6D71 9b377f9fbd724ff3b3a46cba63928ba2c0b95f5a4e531919323fbb82f88a487e 9b04fb01-8bf9-11ed-9892-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=165051 Fakulteta za logistiko 0 0 0