20.500.12556/DKUM-84546-fa711590-e9cf-cebe-4654-ce20cb0acadc The influence of human resources competency management on the business success of small and medium enterprises Vpliv upravljanja kompetenc človeških virov na poslovno uspešnost malih in srednjih podjetij The success of the organization is based on the quality of human resources, their competencies, motivation, loyalty, and their business results. The basic aim of this research is to determine whether and to what extent human resources competency management influences the business success of small and medium enterprises (SMEs). The empirical research was conducted in 234 SMEs in the Federation of Bosnia and Herzegovina in January 2021. An original questionnaire was created for the survey, which gathered the opinions of top managers. In the paper, human resources competency management is viewed as a process consisting of: determining the required competencies, determining current competencies and the competency gap and undertaking activities to ensure and develop the necessary competencies. For the business success of SMEs, business performance was researched through four perspectives of the Balanced Scorecard (financial, customer, internal business processes and learning and growth perspective). The research results showed the correlation between the studied variables and the influence of human resources competency management on the business success of SMEs viewed from all four perspectives. The paper includes a comparison with similar research, limitations and recommendations for future research. The originality of this work lies in creating an original model of the connection between human resources competency management and business success (performance) of SMEs as viewed through four perspectives of the BSC, which has been empirically tested. Also, no such research has been conducted in B&H to investigate the influence between the human resources competency management and the business success of SMEs. Uspeh organizacije temelji na kakovosti človeških virov, njihovih kompetencah, motivaciji, zvestobi in poslovnih rezultatih. Osnovni cilj te raziskave je ugotoviti, ali in v kolikšni meri upravljanje kompetenc človeških virov vpliva na poslovno uspešnost malih in srednje velikih podjetij (MSP). Empirična raziskava je bila izvedena v 234 MSP v Bosni in Hercegovini januarja 2021. Za raziskavo je bil izdelan izvirni vprašalnik, s katerim so bila zbrana mnenja vodilnih menedžerjev. V članku je upravljanje kompetenc človeških virov obravnavano kot proces, ki ga sestavljajo: določanje zahtevanih kompetenc, ugotavljanje trenutnih kompetenc in vrzeli v kompetencah ter izvajanje dejavnosti za zagotavljanje in razvoj potrebnih kompetenc. Poslovna uspešnost je bila raziskana s štirih vidikov sistema uravnoteženih kazalnikov (BSC) (finančni vidik, vidik strank, vidik notranjih poslovnih procesov ter vidik učenja in rasti). Rezultati raziskave so pokazali povezanost med preučevanimi spremenljivkami in vpliv upravljanja kompetenc človeških virov na poslovno uspešnost MSP, gledano z vseh štirih vidikov. Prispevek vključuje primerjavo s podobnimi raziskavami, omejitve in priporočila za prihodnje raziskave. Izvirnost tega dela je v oblikovanju izvirnega modela povezave med upravljanjem kompetenc človeških virov in poslovnim uspehom (uspešnostjo) MSP, gledano s štirih perspektiv BSC, ki je bil empirično preverjen. Prav tako v BiH še ni bila izvedena nobena tovrstna raziskava, ki bi preučevala vpliv med upravljanjem kompetenc človeških virov in poslovno uspešnostjo MSP. business performance balanced scorecard competency management human resources small and medium enterprises poslovna uspešnost uravnoteženi sistem kazalnikov upravljanje kompetenc človeški viri mala in srednja podjetja true false true Angleški jezik Slovenski jezik Znanstveno delo 2023-06-19 16:36:51 2023-06-19 16:36:51 2025-06-07 03:06:13 0000-00-00 00:00:00 2022 0 0 str. 12-27 no. 4 Vol. 68 2022 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 2023-01-05 658.3:005.336.1 139064579 10.2478/ngoe-2022-0020 0547-3101 https://journals.um.si/index.php/oe/article/view/2575 1 1506b971-421d-11f0-9cf0-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=191851 https://journals.um.si/index.php/oe/article/view/2575 1 f008942f-42b2-11f0-872c-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=191892 https://journals.um.si/index.php/oe/article/view/2575 1 babd05ed-0eae-11ee-9241-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=168158 Ekonomsko-poslovna fakulteta Naše gospodarstvo 0 0 0