20.500.12556/DKUM-84597 Primerjalna analiza zahtev standarda SIST EN ISO 9001:2015 z zahtevami v letalstvu The comparative analysis of SIST EN ISO 9001:2015 requirements with the requirements in aviation Podjetja morajo zagotavljati kakovost izdelkov in storitev. SIST EN ISO 9001:2015 je eden izmed standardov za vodenje kakovosti, ki se osredotoča na uspešnost in učinkovitost sistema vodenja kakovosti in je lahko uporabljen v vsaki panogi. V letalstvu letalski prevozniki kakovost in varnost zagotavljajo z upoštevanjem zahtev v letalstvu, kjer je fokus na zagotavljanju varnosti. Primer tega so letalski prevozniki v Evropski uniji, ki zagotavljajo kakovostne in varne storitve z upoštevanjem regulacij EASA (angl. European Union Aviation Safety Agency). Namen zaključnega dela je izvedba primerjalne analize zahtev standarda SIST EN ISO 9001:2015 in zahtev, ki veljajo na področju letalstva (kot npr. EASA). Delo izhaja iz koncepta stalnega izboljševanja kakovosti. Sprva je bila temeljito pregledana literatura in nato izvedena primerjalna analiza med sistemom kakovosti SIST EN ISO 9001:2015 in zahtevami v letalstvu, da se je lahko odgovorilo na zastavljena raziskovalna vprašanja. Ugotovljeno je bilo, da sta SIST EN ISO 9001:2015 in EASA različna seta standardov z različnimi nameni in cilji. Ključne razlike so glede obsega in področja uporabe, pravne veljavnosti načina certificiranja, preciznosti in poudarka na varnosti. Zahteve v letalstvu so do določene mere komplementarne zahtevam standarda SIST EN ISO 9001:2015. Zahteve v letalstvu so specifične za to panogo in so zasnovane za zagotavljanje varnosti, zanesljivosti in skladnosti v letalski industriji, medtem ko standard SIST EN ISO 9001:2015 določa splošne zahteve za sistem vodenja kakovosti. Element zahtev v letalstvu, ki bi se lahko prenesel v SIST ISO EN 9001:2015, je varnostno usmerjen pristop. Pod varnost spadajo tudi tveganja. Vključevanje nadzora tveganj v okvir SIST ISO EN 9001:2015 bi poudarilo pomembnost prepoznavanja in obvladovanja tveganj za dosego kakovostnih rezultatov in izdelkov. Ugotovljeno je bilo tudi, da podjetja, ki so certificirana s strani EASA, dodatno ne potrebujejo biti certificirana še za SIST EN ISO 9001:2015. Določene letalske družbe imajo implementirane določene standarde ISO. Največkrat so oddelki za vzdrževanje letal certificirani s standardom SIST EN ISO 9001:2015. Čeprav letalska podjetja, ki so certificirana s strani EASA, dodatno sicer ne potrebujejo biti certificirana še za SIST EN ISO 9001:2015, bi bil certifikat ISO 9001 prednost in dodana vrednost pri pridobivanju novih partnerjev ali pa novih strank. Companies must ensure the quality of products and services. SIST EN ISO 9001:2015 is one of the standards for quality management, focusing on the performance and efficiency of the quality management system and can be applied in any industry. In aviation, airlines ensure quality and safety by adhering to aviation requirements, with a focus on safety. An example of this is airlines in the European Union, which provide quality and safe services by complying with the regulations of the European Union Aviation Safety Agency (EASA). The purpose of this thesis is to conduct a comparative analysis between the requirements of the SIST EN ISO 9001:2015 standard and the requirements applicable in the aviation industry (such as EASA). The thesis is based on the concept of continuous quality improvement. Initially, we thoroughly reviewed the literature and then conducted a comparative analysis between the SIST EN ISO 9001:2015 quality system and aviation requirements to answer the research questions. In our research, we found that ISO 9001:2015 and EASA are different sets of standards with different purposes and objectives. Key differences lie in the scope and application area, legal validity of certification methods, precision, and emphasis on safety. Aviation requirements are to some extent complementary to the requirements of the SIST EN ISO 9001:2015 standard. Aviation requirements are specific to the industry and designed to ensure safety, reliability, and compliance in the aviation industry, while the SIST EN ISO 9001:2015 standard specifies general requirements for a quality management system. One element of aviation requirements that could be transferred to SIST ISO EN 9001:2015 is a safety-oriented approach. Safety also encompasses risks. Including risk control within the framework of SIST ISO EN 9001:2015 would emphasize the importance of identifying and managing risks to achieve quality outcomes and products. We also found that companies certified by EASA do not necessarily need to be certified for SIST EN ISO 9001:2015. Certain airlines have implemented specific ISO standards. Maintenance departments of airlines are most often certified with the SIST EN ISO 9001:2015 standard. Although airlines certified by EASA do not necessarily require certification for SIST EN ISO 9001:2015, having an ISO 9001 certificate would be an advantage and added value in acquiring new partners or customers. IST EN ISO 9001:2015 zahteve v letalstvu stalno izboljševanje kakovosti SIST EN ISO 9001:2015 requirements in aviation continuous quality improvement true true false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2023-06-26 21:52:16 2023-09-13 10:02:03 2023-09-14 03:08:46 0000-00-00 00:00:00 2023 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 164256771 MAG_Rakovec_Masa_2023.pdf MAG_Rakovec_Masa_2023.pdf 1 B8BE727146BDD54769A5606E235949D8 76ab876f149229fe603d5927754b29c768660c56b522001e8900d76eb21e79ea 6f038293-14b2-11ee-bb07-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=168335 Fakulteta za organizacijske vede 0 0 0