20.500.12556/DKUM-86107-c9825705-0246-6ac0-0547-6550769d25ee Analiza vpliva dnevnikov kakovosti na uspešnost organizacij magistrsko delo Analyzing the influence of quality logs on organizational performance V magistrskem delu obravnavam stanje informatike v javnem podjetju, kjer informatika in informacijska tehnologija ne predstavljata strateškega sredstva za doseganje poslovnih ciljev. Osrednji cilj magistrske naloge je študija primera uvajanja koncepta dnevnikov kakovosti, s pomočjo katerega smo želeli doseči stabilizacijo kvalitete IT storitev in servisov ter preveriti ali koncept vpliva na dvig usklajenosti ali poravnave poslovnih in IT ciljev. Magisterij najprej predstavi organizacijo in vlogo IT. Preverili smo skladnost poslovnih in IT ciljev, identificirali izzive in predlagali in izvedli več ukrepov. Okvirji za upravljanje in vodenje IT so ključno orodje, ki organizaciji zagotovi ustrezen nadzor nad trenutno in bodočo uporabo IT v organizaciji. Povzeli smo konceptualni model okvirjev za upravljanje in vodenje, njihove strukture, procese in relacijske mehanizme. Predstavili smo orodja COBIT, ITIL in standard ISO/IEC 20000. Ključni del magistrske naloge predstavlja koncept dnevnika kakovosti, namenjen merjenju uspešnosti, razpoložljivosti in zanesljivosti IT storitev in servisov. Dnevnik kakovosti predstavimo preko planiranja ter vsebinske, tehnične in organizacijske izvedbe. Dnevnike kakovosti smo prenesli v produkcijo v časovnem obdobju skoraj treh let v obliki študije primera. Predstavimo analizo izvedbe, ki vključuje analizo dinamike izvajanja. Praktične izsledke študije primera smo nadgradili s možnih razširitvami koncepta. Rezultat ocenjujemo na nivoju zrelostne ocene IT storitev in servisov pred in po izvedbi študije primera. Oceno študije primera smo razširili z oceno stopnje zrelosti strateške uskladitve poslovnih in IT ciljev ter umestitve IT v model strateških oblik. Koncept dnevnika kakovosti smo ocenili kot enostavno in primerno orodje, ki omogoča dvig stabilnosti ter kakovosti IT storitev in servisov. Obenem smo sklenili, da so dnevniki kakovosti nezadosten pogoj za dvig zrelosti IT. Predstavljajo dobrodošlo, vendar nezadostno orodje v okviru procesa upravljanja in vodenja IT. In the master's thesis, we discuss the state of informatics in a public company, where informatics and information technology do not represent a strategic means for achieving business goals. A case study of the introduction of the concept of quality records was carried out, with the help of which we wanted to achieve the stabilization of the quality of IT services and check whether the concept has an effect on increasing the alignment of business and IT goals. The master's degree first introduces the organization and the role of IT. We checked the complience of business and IT goals, identified challenges and proposed and implemented several measures. IT governance and management frameworks are a key tool to provide an organization with adequate control over the current and future use of IT in the organization. We summarized the conceptual model of governance and management frameworks, their structures, processes and relational mechanisms. We presented the frameworks COBIT, ITIL, the ISO/IEC 20000 standard. The key part of the master's thesis is the concept of a quality log, intended to measure the performance, availability and reliability of IT services. We created the concept of a quality log. Planning and content, technical and organizational implementation are presented. The transfer of the concept of quality logs to production was carried out over a period of almost three years in the form of a case study. An implementation analysis is presented, which includes an analysis of the dynamics of implementation. The practical findings of the case study were built on with possible extensions of the concept. The result of the case study is evaluated at the level of maturity assessment of IT services before and after the implementation of the case study. We expanded the assessment of the case study by assessing the level of maturity of the strategic alignment of business and IT goals and the placement of IT in the model of strategic forms. We have assessed the concept of the quality log as a simple and suitable tool that enables the stability and quality of IT services. At the same time, we summarized that quality logs are an insufficient condition for increasing IT maturity. They represent a welcome but insufficient tool in the context of the IT management and leadership process. informacijska tehnologija kakovost storitev dnevnik kakovosti upravljanje IT vodenje IT informatike poravnava poslovanja in IT COBIT ITIL information technology quality of service quality logs IT Governance IT Management bussness / IT alignment COBIT ITIL true true false [Š. Masič] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2023-10-09 09:48:17 2023-11-03 12:02:24 2026-03-27 03:09:04 0000-00-00 00:00:00 2023 0 Maribor 0 Maribor 1 spletni vir (1 datoteka PDF (X, 116 str.)) 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 004:005.336.3(043.2) 273123075 MAG_Masic_Stefan_2023.pdf MAG_Masic_Stefan_2023.pdf 1 499CA4C9FA7A0DF3DC67B502AADD3BF5 2104d25fb48e60b1f950ea73aa1d0cb94daf1f745b2bc8bd23a75f9a542e73fd 47e212f5-68f5-11ee-a17d-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=173522 Fakulteta za elektrotehniko, računalništvo in informatiko 0 0 0