20.500.12556/DKUM-86248 Zadovoljstvo pacientov v diagnostičnem radiološkem centru Patient satisfaction in a diagnostic radiology center Uvod: Diagnostične radiološke preiskave kot so magnetna resonanca, ultrazvok, rentgen in računalniška tomografija imajo ključen pomen pri diagnosticiranju in spremljanju obolenj. Ustrezna psihofizična priprava pacienta na diagnostične preiskave s strani zdravstvenega osebja ter sodelovanje pacienta pri preiskavi, vplivajo na kakovostno in optimalno izvedbo preiskave, kar se odraža v zadovoljstvu pacientov. Namen raziskave je bil raziskati zadovoljstvo pacientov v diagnostičnem radiološkem centru. Metode: Uporabili smo kvantitativno metodologijo raziskovanja. Podatke smo pridobili s pomočjo anketnega vprašalnika, ki ga je izpolnilo 351 pacientov, ki so opravili preiskavo v diagnostičnem radiološkem centru. Podatke smo analizirali in obdelali v računalniških programih Microsoft Excel in IBM SPSS 28.8. Rezultati: Pacienti so bili zadovoljni z odnosom zdravstvenega osebja, kot je prijaznost, dostopnost in spoštovanje njihove zasebnosti. V sklopu celotne obravnave so zadovoljstvo izrazili s prejetimi navodili, spoštovanjem zasebnosti ter splošnim delovanjem ambulante. Največ informacij so pacienti s potekom preiskave prejeli s strani zdravstvenega osebja v centru. Razprava in sklep: Ugotovitve raziskave so pokazale, da so pacienti na splošno v veliki meri zadovoljni z obravnavo, od samega sprejema, urejenosti ambulante, interakcije z zdravstvenim osebjem in obrazložitvijo poteka preiskave. Introduction: Diagnostic radiological examinations, such as magnetic resonance imaging, ultrasound, X-rays, and computed tomography are of key importance in the process of disease diagnosing and monitoring. Adequate psychophysical preparation of patients for diagnostic examinations by healthcare professionals and patient participation in the examinations affect the quality and optimal execution of the examinations, which is reflected in patient satisfaction. The purpose of the research was to investigate patient satisfaction in a diagnostic imaging center. Methods: A quantitative research methodology was employed. The data were collected by means of a survey questionnaire, completed by 351 patients who underwent examinations at the diagnostic imaging center. Microsoft Excel and IBM SPSS 28.8 computer software were used to analyze and process the data. Results: The interviewed patients were satisfied with the attitude of healthcare staff, including their friendliness, accessibility, and respect for patient privacy. As part of the entire process, they expressed satisfaction with the instructions received, respect for privacy, and the overall operation of the outpatient clinic. During the course of treatment, the patients obtained most of the information about the examination process from the healthcare staff at the center. Discussion and conclusion: Research findings indicate that, overall, the surveyed patients were largely satisfied with the treatment, from the organization of the outpatient clinic to the admission process, to their interaction with the healthcare staff and their explanations of the examination process. radiologija diagnostične preiskave medicinska sestra zadovoljstvo varnost radiology diagnostic imaging nurse satisfaction safety true true false [N. Cimprič] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2023-10-27 16:17:12 2023-12-11 11:09:25 2024-01-25 15:58:24 0000-00-00 00:00:00 2023 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 615.849:614.253.8(043.2) 176605699 MAG_Cimpric_Neja_2023.pdf MAG_Cimpric_Neja_2023.pdf 1 46B15D37B88CF4C8C393EAA73D91FA5E 62211ffeb69a0e891f7fc3313d4457843dad9f8940d126d4c917ffaec4a18f36 8134eaba-74d4-11ee-8e8c-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=173863 Fakulteta za zdravstvene vede 0 0 0