20.500.12556/DKUM-86574-67b0686d-4678-5764-57bc-f9afa68a06b4 Investigating the impact of supply chain management practices on customer satisfaction through flexibility and technology adoption empirical evidence The aim of this research is to empirically investigate the influence of supply chain management practices (SCMPs) on customer satisfaction through the mediating rolesof flexibility and technology adoption. A questionnaire was used to collect data from organizational consumers in the Egyptian context, in which hypotheses were analyzed through covariance-based structural equation modeling for 1009 usable questionnaires. The findings revealed the positive relationship between SCMPs and flexibility, technology adoption, and customer satisfaction. Moreover, it revealed the positive relationship between technology adoption and customer satisfaction, however, the direct impact of flexibility on customer satisfaction is not significant. Empirical evidence also illustrated that technology adoption can significantly mediate the relationship between SCMPs and customer satisfaction. customer satisfaction Egypt flexibility micro small and medium-sized enterprises supply chainmanagement practices technology adoption zadovoljstvo strank Egipt prilagodljivost mikro mala in srednje velika podjetja prakse upravljanja dobavne verige uvedba tehnologije true false false Wiley Angleški jezik Slovenski jezik Znanstveno delo 2023-12-15 09:51:40 2023-12-15 09:51:41 2024-12-07 03:06:02 0000-00-00 00:00:00 2024 0 0 str. 1-16 issue 1, [article no.] e326 Vol. 7 Mar. 2024 0000-00-00 Zaloznikova Objavljeno NiDoloceno 2023-02-16 2023-11-14 2024-03-01 005.51:658.81 177614339 10.1002/bsd2.326 2572-3170 RAZ_Saad_Nourhan_Ahmed_2024.pdf RAZ_Saad_Nourhan_Ahmed_2024.pdf 1 FFC36364ED756901906493B190E94C43 93add1f01fca2be893f0f78e71210ce01fdfd185f3dfb7a94c3b707932cb62f4 e1c0557a-4430-11ef-b9e8-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=181570 https://onlinelibrary.wiley.com/doi/10.1002/bsd2.326 1 e468a504-b3c6-11ef-aaaf-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=187181 https://doi.org/10.1002/bsd2.326 0 2a6d4b94-9b27-11ee-962d-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=174871 Fakulteta za logistiko 0 0 0