20.500.12556/DKUM-86589 Razvoj modula za obravnavo reklamacij na storitve carinskega posredovanja Software development for managing customs brokerage complaints Diplomska naloga obravnava razvoj in implementacijo specifične programske rešitve – aplikacije za obravnavo reklamacij na storitve carinskega poslovanja. Izdelana je specifikacija zahtev končnega naročnika - Pošte Slovenije, in analizirana zakonodaja ter obstoječi sistem, s katerim bo povezana nova aplikacija za vnos in evidenco reklamacij. Procesi in podatki so modelirani. Razvit in testiran je bil modul, ki podpira reševanje reklamacij, vezanih na poštne storitve preko aplikacije. Rezultati testiranja so pokazali učinkovitost same aplikacije, ki zaradi prehoda na avtomatski postopek sam proces reklamacij pospeši ter skrajša čas, ki bi bil v nasprotnem primeru potreben za ročno izpolnjevanje obrazcev, zmanjša pa se tudi možnost napak pri samem vnosu. Programska oprema je bila uspešno izdelana, povezana in preizkušena. The thesis addresses the development and implementation of a specific software solution - an application for handling complaints in the customs services brokerage. A requirement specification has been prepared for the end client, Pošta Slovenije, and an analysis of the legislation and the existing system to which the new application for entering and recording complaints will be connected has been conducted. Processes and data have been modeled. A module supporting the resolution of complaints related to postal services through the application has been developed and tested. The results of testing have demonstrated the effectiveness of the application, which speeds up the complaint handling process due to the transition to an automated procedure, reducing the time that would otherwise be required for manual form filling. Furthermore, the likelihood of errors in data entry is also reduced. The software has been successfully developed, integrated, and is operating successfully. Programski inženiring specifikacija zahtevanih lastnosti modul CBR testiranje programske opreme Software engineering specifications of requirements CBR module software testing true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2023-12-18 17:24:22 2024-02-01 13:22:10 2024-02-02 03:20:11 0000-00-00 00:00:00 2023 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 183376643 UN_Picman_Lara_2023.pdf UN_Picman_Lara_2023.pdf 1 5A609DECAB6BA92F245D2422DE49F5DC 228f2a6d82ad4ef7f12c6c60a2c64076311df1c435e7ee9c4cb3b59ac7cdcea5 9c18bb37-9dc2-11ee-804c-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=174921 Fakulteta za organizacijske vede 0 0 0