20.500.12556/DKUM-86761 Tourism experience in accessible tourism designing a mobile application for the deaf and hard of hearing How someone experiences a tourist experience depends on several factors. This article will focus on ways to ensure active participation and thus a pleasant and memorable experience for people with disabilities, specifically people with hearing problems – the deaf and hard of hearing. With the development of ICT technology, the possibilities for developing tourist products intended for the deaf and hard of hearing are even greater and can be friendlier to them. Various mobile applications complement a city’s tourist products and services and are more than a welcome help for people with special needs. With an innovative Design Thinking method suitable for planning projects or designing services or products intended for end users, we designed an idea for a mobile application for Ljubljana that is tailored to deaf and hard of hearing tourists, as Slovenia does not yet have a similar application. We designed the product idea based on an overview of good practices. Through five phases of the Design Thinking method, we analysed the indispensable elements of the mobile application for deaf and hard of hearing tourists and evaluated it through the HEART framework matrix developed for user experience assessment. experience measuresaccessible tourism deaf hard of hearing Design Thinking izkustveni turizem gluhi naglušni true false true Univerza v Mariboru, Univerzitetna založba Angleški jezik Slovenski jezik Znanstveno delo 2024-01-17 10:11:16 2024-01-17 10:19:56 2024-01-18 03:47:29 0000-00-00 00:00:00 2022 0 0 Str. 73-95 2022 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 2022-10-28 338.48 125540099 127881475 Contemporary_issues_in_tourism_2022.pdf Contemporary_issues_in_tourism_2022.pdf 1 006FDBA5DA4012959F8A59E31CB6E516 bb32ec9c32a224ad055c60817a8b243e454182e1e1fe3b2a838d4877904096ae 6842d4cf-b519-11ee-aaf4-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=175341 https://press.um.si/index.php/ump/catalog/book/722 1 61bb073d-b518-11ee-aaf4-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=175340 Fakulteta za turizem Univerzitetna založba Univerze v Mariboru Contemporary Issues in Tourism 0 0 0