20.500.12556/DKUM-86921 Professional and organisational commitment in the hospitality sector The purpose of the study is to examinewhether two differentwork commitment profiles influence service quality in the hospitality sector in Slovenia and Serbia and how the implications of the differences can be used in the tourism and hospitality industry. Combining a qualitative and quantitative approach, two new instruments were developed for this study. The first instrumentwas created on the basis of short, structured interviews with employees. Two factors explaining the two different commitment profiles were determined with statistical analysis and with themethod of clustering, four dimensions of commitment profiles formingwere extracted. The second instrument was developed on the basis of existing evaluation forms for employees in the tourism industry and interviews with leading and middle managers of hotels. The findings of the study show that there is a small proportion of professionallyoriented employees in the tourism sector, and the difference among employees is evident in the ranking of working values. These results could be useful formanagers in planning and organising their human resources and also in planning further development of their companies% human resource policies. The original contribution of the article is the ranking of working values and the perception of quality work by employees in the hospitality sector. The study also reveals new evidence on different types of commitment profiles. tourism hospitality organisational commitment professional commitment human resources management HRM turizem gostoljubnost organizacijska zavzetost poklicna zavzetost upravljanje s človeškimi viri HRM true false false University of Primorska Press Angleški jezik Slovenski jezik Znanstveno delo 2024-01-29 10:43:12 2024-01-29 10:52:22 2024-01-30 03:10:55 0000-00-00 00:00:00 2020 0 0 Str. 179-191 Št. 2 Letn 13 dec. 2020 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 2020-01-04 338.48:005.95/.96(497.4:497.11) 45332483 10.26493/2335-4194.13.179-191 1855-3303 Professional_and_organisational_commitment_Rangus_2020.pdf Professional_and_organisational_commitment_Rangus_2020.pdf 1 5904072708C238FB1061156F134D036F f4bca11c92efba6a49a425a52b15962051f9cc3fa46559b5eb77a968a12a273f 090979e8-be8c-11ee-aae6-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=175731 https://doi.org/10.26493/2335-4194.13.179-191 0 d27f5917-be8a-11ee-aae6-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=175730 Fakulteta za turizem 0 0 0