20.500.12556/DKUM-87776 Upravljanje pravic uporabnikov v aplikacijah Management of user privileges in applications Preučevano podjetje se spopada s problemom, da v procesu dodeljevanja pravic in dostopov do aplikacij za interne uporabnike prihaja do zaostankov, ki neugodno vplivajo na poslovanje podjetja. V sklopu diplomskega dela smo se osredotočili na poslovni proces dodeljevanja pravic in dostopov do aplikacije internim uporabnikom ter po metodi študije primera raziskali in analizirali obstoječi proces. Analiza procesa je jasno izpostavila problematične korake v procesu. Ker gre za režijske korake, ki jih ročno izvajajo administratorji, smo v sklopu diplomskega dela v orodju za upravljanje zahtevkov Freshservice in v orodju za avtomatizacijo N8N avtomatizirali režijske korake procesa. Rezultat vrednotenja predlagane rešitve je bil približno 74-odstotno skrajšan povprečni čas trajanja procesa, hkrati pa se je izboljšala tudi konsistentnost in razložljivost procesa. The company being studied is experiencing delays in the process of assigning rights and access to internal applications, which has a negative impact on its business operations. As part of my thesis, I delved into the business process of assigning rights and access to internal applications and performed a case study analysis of the existing process. The analysis brought to light several problematic steps that were manually performed by administrators, resulting in unnecessary overhead. To address this, I automated these steps using the Freshservice ticket management tool and the N8N automation tool. The proposed solution was evaluated and resulted in an impressive 74% reduction in the average process duration, while also improving the consistency and clarity of the process. optimizacija avtomatizacija procesi optimisation automatisation processes true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2024-03-28 21:46:28 2024-05-30 13:05:02 2024-05-31 03:48:42 0000-00-00 00:00:00 2024 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 197270787 VS_Nartnik_Matic_2024.pdf VS_Nartnik_Matic_2024.pdf 1 4E620C2B79D1CFCC649FFE9A56A1469C bf7abf4f30ecded87442bdd88a5bb37f3ac57e212f1ca61f851bb27384c3dc28 e75610c2-f127-11ee-9041-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=177798 Fakulteta za organizacijske vede 0 0 0