20.500.12556/DKUM-89438 Izdelava informacijske podpore procesom spremljanja strank Creating information support for the customer monitoring process Diplomsko delo se osredotoča na razvoj informacijske podpore procesov za spremljanje strank. Razvoj aplikacije je del prizadevanj za optimizacijo procesov v okviru Gorenjske banke d.d. Okvirno so prikazane uporabljene tehnologije: poleg Oracle APEX še HTML, CSS, SQL in PL/SQL. Definirane so zahteve uporabnikov. Prikazan je model procesov in podatkov, ki so skladni z zahtevami uporabnikov. Model podatkov obsega osem tabel. Razvita aplikacija vsebuje module: urejanje komitentov, aktivnosti komitenta, priprava poročila in avtomatizacija pošiljanja sporočil komitentom preko e-pošte in SMS-a. Nov model procesa in razvita aplikacija sta tudi uvedena za uporabo. The thesis focuses on the development of software support for customer monitoring processes. The development of the application is part of the efforts to optimize processes within Gorenjska banka d.d. The technologies used are briefly presented: in addition to Oracle APEX also HTML, CSS, SQL and PL/SQL. User requirements are defined. The process and data model are developed according to the given requirements. The data model comprises of 8 tables. The developed application contains modules: editing clients, client activities, report preparation and automation of sending messages to clients via e-mail and SMS. A new process model and the developed application are also put into use. informacijska podpora spremljanje strank optimizacija procesov Oracle APEX bančni sektor information support customer monitoring process optimization Oracle APEX banking sector true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2024-07-09 21:10:47 2024-10-03 09:41:14 2024-10-04 03:13:45 0000-00-00 00:00:00 2024 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 210020099 UN_Srnjakov_Gjorgji_2024.pdf UN_Srnjakov_Gjorgji_2024.pdf 1 01DEA5E289D760A82354FA3A0B30D6EA 792926a8c89550d777110e7dfa4af28ebb6c8e3c9b8bef64e12ef513203fe5f2 c7b50a80-3ed1-11ef-ba31-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=181349 Fakulteta za organizacijske vede 0 0 0