20.500.12556/DKUM-90930 Komunikacija in izražanje pomislekov o varnosti pacienta Communication and expression of concerns regarding patient safety Uvod: Varnost pacientov je ključna za sodobno zdravstveno varstvo, saj se osredotoča na preprečevanje napak pri zdravstveni oskrbi ter nenehno izboljševanje skozi učenje iz napak. Ključna komponenta varnosti je učinkovita komunikacija, saj lahko slaba vodi do resnih posledic, medtem ko dobra izboljšuje razreševanje težav in kakovost oskrbe. Izražanje pomislekov zdravstvenih delavcev o tveganjih je pomembno za izboljšanje varnosti pacientov. Metode: V magistrskem delu smo izvedli kvantitativno raziskavo z uporabo anketiranja. Prilagodili smo in v slovenski jezik prevedli obstoječi vprašalnik Speaking Up about Patient Safety Questionnaire (SUPS-Q). Raziskava je zajemala medicinske sestre v splošni bolnišnici v severovzhodnem delu Slovenije. Rezultati: Raziskava je pokazala, da velika večina zaposlenih v zdravstvu pogosto izraža pomisleke o varnosti pacientov. Povečanje komunikacije in odpravljanje ovir, kot je neučinkovitost izražanja mnenj, je ključno za izboljšanje varnosti. Razprava in zaključek: Visoka stopnja zavedanja in pripravljenosti zdravstvenih delavcev za ukrepanje v korist pacientov ter odprta komunikacija sta razvidni iz pogostega izražanja pomislekov, stalne pripravljenosti na opozarjanje ter rednega odkrivanja in izpostavljanja napak, vendar kljub dobrim praksam še vedno obstajajo neizkoriščene priložnosti za nadaljnje izboljšanje. Introduction: Patient safety is fundamental for modern healthcare, since it focuses on preventing errors and continuously improving through learning from mistakes. Effective communication is a crucial component of safety. Poor communication can lead to serious consequences, whereas good communication enhances problem solving and care quality. Expressing concerns about risks by healthcare workers is essential for improving patient safety. Methods: This thesis conducted a quantitative study using surveys. We adapted and translated the existing Speaking Up about Patient Safety Questionnaire (SUPS-Q) into Slovene. The study involved nurses in a general hospital in northeastern Slovenia. Results: The study revealed that the vast majority of healthcare workers frequently expresses concerns about patient safety. Enhancing communication and addressing barriers such as the ineffectiveness of expressing opinions are key to improving safety. Discussion and Conclusion: The high level of awareness and willingness among healthcare workers to act in the interest of patients and the presence of open communication are evident from frequent expression of concerns, constant readiness to raise issues and regular identification and reporting of errors. Despite good practices, there are still untapped opportunities for further improvement. komunikacija izražanje pomislekov varnost pacientov zaposleni v zdravstvu communication expressing concerns patient safety healthcare workers true true false [J. Vigali] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2024-10-08 20:40:50 2025-01-17 15:43:49 2025-01-29 15:43:32 0000-00-00 00:00:00 2024 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 616-035:614.253.5(043.2) 221058563 MAG_Vigali_Julija_2024.pdf MAG_Vigali_Julija_2024.pdf 1 D74E725E8640D79C2E3BAC9BF3BEC4AC 96d6524ffe68736705dbf9087e0acad65a288e0ebd9e38ef1709a82253dc1318 2e35ced0-cc2b-11ef-8cf7-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=187622 Fakulteta za zdravstvene vede 0 0 0