20.500.12556/DKUM-92394 Krizni menedžment v turizmu – primer požarov v nastanitvenih obratih diplomsko delo univerzitetnega študija Crisis management in tourism – the example of fires in accommodation establishments Varnost v turizmu je zaradi mnogih varnostnih tveganj in občutljivosti na velik obseg kriznih dogodkov, prisotnih v sodobnem času, postala nepogrešljiv pogoj za potovanja. V zadnjih letih se je pogostost požarov v stavbah znatno povečala, kar resno ogroža življenjsko varnost posameznikov. Prav tako se vedno več požarov zgodi v hotelski industriji, kar nas je spodbudilo k raziskavi te tematike. Naši cilji so v teoretičnem delu naloge zajemali preučitev obstoječe znanstvene in strokovne literature na temo varnosti v turizmu, kriz in katastrof, kriznega menedžmenta ter požarov in požarne varnosti, nakar smo te pojme tudi opredelili. Definirali in opisali smo tveganja in grožnje v kriznih situacijah, kjer smo se posebej osredotočili na primere požarov. Nadaljnji cilji so bili preučitev zakonov o varstvu pred požarom v Sloveniji in pravilnika o usposabljanju in pooblastilih za izvajanje ukrepov varstva pred požarom, ter na podlagi predhodnih raziskav preučiti obnašanje ljudi v primeru požara v stavbi. V empiričnem delu smo nato s kvalitativnim pristopom, v obliki študije primera, uporabili dve metodi in sicer opazovanje z udeležbo ter strukturirane intervjuje, ki smo jih za pridobitev podatkov analizirali s pomočjo kodiranja. V diplomski nalogi smo ugotavljali, kako dobro so turistični delavci pripravljeni na krizne dogodke, predvsem na požare v nastanitvenih obratih. Pozanimali smo se tudi, kakšnega izobraževanja in usposabljanja iz požarne varnosti, so bili zaposleni v nastanitvenih obratih deležni. Na koncu pa smo podali predloge, katere ukrepe bi morali, ponudniki turističnih nastanitev ter turistični delavci, za zagotavljanje najvišje ravni pripravljenosti, upoštevati v prihodnje. Safety and security in tourism, have become an indispensable conditions for travel, due to the many safety risks and sensitivity to a large scale of crisis events, present in modern times. In recent years, the frequency of building fires has increased significantly, which seriously threatens the life safety of individuals. Also, more and more fires are happening in the hotel industry, which prompted us to research this topic. In the theoretical part of the thesis, our objectives included the examination of the existing scientific and professional literature on safety and security in tourism, crises and disasters, crisis management, and fires and fire safety, after which we also defined these concepts. We defined and described the risks and threats in crisis situations, with a particular focus on the cases of fires. Further objectives were to examine the fire protection laws in Slovenia and the regulations on training and powers for implementing fire protection measures, and on the basis of previous research, examine the behavior of people in case of a building fire. In the empirical part, we used a qualitative approach, in the form of a case study, where we used two methods, namely observation with participation and structured interviews, which we analyzed using coding to obtain data. In our thesis, we determined how well prepared tourism workers are for crisis events, especially fires in accommodation facilities. We also looked at what fire safety education and training the staff in accommodation facilities are receiving. Finally, we made suggestions as to what measures tourism accommodation providers and tourism workers should take, to ensure the highest level of preparedness in the future. požari požarna varnost usposabljanje iz varstva pred požarom krizni menedžment varnost v turizmu fires fire safety fire safety training crisis management safety in tourism true true false [T. Černelič] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2025-04-04 13:40:31 2025-06-05 12:40:56 2025-06-06 03:10:57 0000-00-00 00:00:00 2025 0 Brežice 0 Brežice 89 str. 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.922.1:351.78:614.8(043.2) 238425603 UN_Cernelic_Tjasa_2025.pdf UN_Cernelic_Tjasa_2025.pdf 1 D98B4A69D13ADA03E503636DD33377B3 bf6c447924777ea1a3fa22f9a7367f811d07f201a483311f26b19187c89e7165 7b295623-114b-11f0-b51c-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=189989 Fakulteta za turizem 0 0 0