20.500.12556/DKUM-93222 Izkušnje pacientov in svojcev s komunikacijo na nevrokirurškem področju Experiences of patients and relatives with communication in the neurosurgical field Uvod: Izkušnje pacientov in svojcev s komunikacijo na nevrokirurškem področju so zelo pomembne, saj komunikacija vpliva na kakovostno in celostno zdravstveno obravnavo pacientov ter jo zagotavlja, ob tem pa pozitivno vpliva tudi na interakcijo s svojci. Namen magistrskega dela je bil predstaviti izkušnje pacientov in svojcev s komunikacijo na nevrokirurškem področju. Metode: Uporabili smo kvalitativno metodologijo raziskovanja. Da smo pridobili podatke, smo uporabili polstrukturirani intervju s fokusno skupino pacientov in svojcev. Zaključili smo z analizo intervjujev in odgovorili na zastavljeni raziskovalni vprašanji. V raziskavi je sodelovalo 11 pacientov in 10 svojcev pacientov. Rezultati: Pacienti in svojci so pozitivno ocenili strokovnost in dostopnost zdravstvenega osebja, ki je dajalo jasne informacije o posegih, zapletih in nadaljnjih korakih, s čimer so člani osebja omilili strah in negotovost. Osebni pristop in razlaga zdravstvenega stanja sta bila cenjena, čeprav so nekateri svojci poročali o težavah pri pridobivanju informacij. Razprava: Raziskava kaže, da so pacienti in svojci pozitivno ocenili komunikacijo z zdravstvenim osebjem, ki je z jasnimi informacijami in podporo omililo čustveno stisko. Kljub težavam pri dostopu do informacij so bile skupne izkušnje ocenjene kot pozitivne, zlasti zaradi empatičnega in osebnega pristopa zdravstvenega osebja. Zaključek: Empatična in jasna komunikacija je bistvena za pozitivno izkušnjo pacientov in svojcev v nevrokirurgiji. Kljub težavam pri dostopu do informacij so osebni pristop, podpora in razumljive razlage ključni za zadovoljstvo in uspešno zdravstveno oskrbo. Introduction: This master’s thesis examined the experiences of patients and their family members with communication with healthcare staff in the field of neurosurgery, as these can affect the quality of treatment and the interactions among all parties. Methods: We used a qualitative research methodology, employing a semi-structured interview with a focus group of patients and family members to gather data. We then analysed the interviews and answered the research questions. The study involved 11 patients and 10 of their family members. Results: The patients and their family members noted the professionalism and accessibility of the healthcare staff, as they provided clear information about procedures, potential complications, and next steps, helping to reduce fear and uncertainty. However, some family members reported difficulties in obtaining certain information. Discussion: The results show that the patients and their family members valued their communication with healthcare professionals, primarily due to the empathetic and personal approach of the staff, although they also reported some difficulties in accessing information. Conclusion: Empathetic and clear communication is essential in providing a positive experience for neurosurgery patients and their family members. Despite some challenges in accessing information, the results showed that a personal approach, support, and clear explanations are key to satisfaction and successful healthcare delivery in this context. komunikacija pacienti svojci klinične izkušnje nevrokirurško področje communication patients families clinical experiences neurosurgical field true true false [V. Petrović] Slovenski jezik Angleški jezik Magistrsko delo 2025-06-13 15:07:39 2025-08-21 11:05:51 2025-12-19 10:42:45 0000-00-00 00:00:00 2025 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 616.8-089:316.77(043.2) 244185347 MAG_Petrovic_Vesna_2025.pdf MAG_Petrovic_Vesna_2025.pdf 1 EB32FC5B2ABA2E013056A64B64FDBFC4 bc913482aea20cad482a4e2af7f18badf4a27dfff0907d3192e01ad335cc00ef 37e07c0a-485b-11f0-9652-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=192176 Fakulteta za zdravstvene vede 0 0 0