20.500.12556/DKUM-93294 Prepoznavanje nasilja v zdravstvu in ukrepi za njegovo omejevanje diplomsko delo visokošolskega študijskega programa Varnost in policijsko delo DETECTION OF VIOLENCE IN MEDICAL CARE AND MEASURES FOR ITS REDUCTION Zdravstveni delavci so zaradi narave svojega poklica toliko bolj izpostavljeni tveganju, da doživijo nasilje na delovnem mestu s strani pacientov. Cilj diplomskega dela je ugotoviti v kolikšni meri zaposleni v zdravstvu prepoznajo nasilje, ter kako pogosto se nasilje nad zaposlenimi s strani pacientov v zdravstvu pojavlja. Na podlagi pregleda literature in raziskav smo ugotovili in potrdili visoko stopnjo pojavnosti nasilja nad zdravstvenimi delavci. Najpogosteje se zaposleni v zdravstvu srečujejo s psihičnim nasiljem. Pri ugotavljanju nezadovoljstva glede na vidik obravnave, smo ugotovili, da so pacienti najbolj nezadovoljni z dolgimi čakalnimi dobami. Med nezadovoljstvom obravnave in izražanjem nezadovoljstva smo dokazali povezanost psihičnega nasilja z dolgimi čakalnimi dobami ter fizičnega nasilja z čakanjem na izvid preiskave. Nasilnega pacienta, medicinska sestra najpogosteje poskuša umiriti tako, da z njim govori z umirjenim tonom glasu. Glede na delovno dobo anketiranih so se pokazali rezultati, da se anketirani z daljšo delovno dobo (11 let in več) v povprečju najbolj strinjajo s tem, da pacientu, ki izraža kakršnekoli znake nasilnega vedenja ponudijo izbiro strokovne pomoči. V primeru nasilnega vedenja pacienta 91,3 % vseh anketiranih ni podala uradne prijave. Ugotovili smo, da se je tretjina anketiranih že udeležila izobraževanja na temo nasilja v zdravstvu. Več kot četrtina anketiranih si v prihodnje zelo želi udeležiti izobraževanja o soočanju z nasilnimi situacijami. V diplomskem delu smo predstavili priporočila za omejevanje nasilja v zdravstvu. Opozorili smo na pomembnost ozaveščanja pacientov o nedopustnem ravnanju vsakršnega nasilja z namenom zmanjšanja le tega. V prihodnje predlagamo večjo možnost izobraževanja zaposlenih v zdravstvu na tovrstno problematiko. Potrebno bi bilo omogočiti delavnice različnih tehnik preprečevanja in ukrepanja ob tovrstnem dogodku. S pridobljenim tovrstnim znanjem bi zaposleni v zdravstvu preprečili marsikatero nasilno situacijo pacienta nad zaposlenimi. Prav tako bi v zdravstvenih ustanovah bilo potrebno nameniti večjo pozornost varnosti zaposlenih Due to the nature of their profession, healthcare professionals are more exposed to the risk of experiencing patient violence in their workplace. The goal of the paper was to determine to what extent healthcare professionals detect violence and how frequent patient violence towards employees is in healthcare. Based on a literature and research review, we determined and confirmed a high level of violence towards healthcare professionals. Healthcare professionals are most commonly victims of psychological violence. When determining dissatisfaction with different aspects of treatment, we determined that patients are the most dissatisfied with long waiting times. In studying the dissatisfaction with treatment and the expression of dissatisfaction, we proved the correlation between psychological violence and long waiting times as well as physical violence and the period of waiting for test results. Nurses most commonly try to calm down a violent patient by speaking to them with a calm voice. When it came to the length of service of the respondents, the results showed that respondents with the longest length of service (11 years and more) agree the most, on average, that they offer professional help to a patient displaying any signs of violent behaviour. In the event of violent patient behaviour, 91.3% of all respondents did not formally report it. We determined that a third of respondents had already undergone training on violence in healthcare. More than a quarter of respondents wish to attend training on how to cope with violent situations in the future. In this paper, we presented recommendations to reduce violence in healthcare. We highlighted the importance of making patients aware of the intolerance of any form of violence with intention of reducing such violence. In the future, we suggest enabling more opportunities for training of healthcare professionals in this field. Workshops about different methods for reducing such events and taking measures should be allowed. By obtaining such knowledge, healthcare professionals would prevent several instances of patient violence towards employees. In addition, greater attention should be paid to employee safety in healthcare institutions. nasilni pacienti preprečevanje diplomske naloge violence violent patient violence in healthcare true true false A. Poklukar Žaberl Slovenski jezik Angleški jezik Diplomsko delo/naloga 2025-06-18 10:28:34 2025-09-08 13:04:33 2025-09-09 03:36:22 0000-00-00 00:00:00 2025 0 Ljubljana 2025 Ljubljana X f., 57 str. 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 343.615:51(043.2) 248067331 VS_Poklukar_Zaberl_Anita_2025.pdf VS_Poklukar_Zaberl_Anita_2025.pdf 1 5B7F3995505FB73A2E6653D27F5B65FC 4cec0e89775acd7d0992d4ee43eda2459e211b3da99d75a78c36937c6fad5db5 d07dc6af-6018-11f0-b9b5-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=193533 Fakulteta za varnostne vede 0 0 0