20.500.12556/DKUM-94044 Konflikti na delovnem mestu v podjetju OTP banka d.d. Workplace conflict in OTP banka d.d. Diplomska naloga obravnava konflikt v delovnem okolju, s poudarkom na njegovem pomenu, načinih obvladovanja ter vplivu na zaposlene in organizacijsko klimo. Konflikt lahko opredelimo kot neskladje interesov, mnenj ali vrednot med posamezniki oziroma skupinami, ki pogosto sproži čustveno napetost in vpliva na sodelovanje. Njegovo obvladovanje zajema različne pristope, kot so sodelovalni, kompromisni, izogibajoči, prilagoditveni in avtoritativni slog, izbira pa je odvisna od okoliščin in ciljev organizacije. V nalogi je predstavljen primer OTP banke, kjer je bila na podlagi anketne raziskave analizirana pogostost uporabe posameznih slogov reševanja konfliktov ter vedenjski vzorci zaposlenih v konfliktnih situacijah. Rezultati so pokazali, da zaposleni najpogosteje posegajo po sodelovalnem in kompromisnem slogu, medtem ko je avtoritativen pristop redkejši. Ugotovljeno je bilo, da konflikti negativno vplivajo na motivacijo in odnose med sodelavci, kar poudarja pomen odprte komunikacije in pravočasnega reševanja nesoglasij. Na podlagi izsledkov so bili oblikovani predlogi za izboljšanje medosebnih odnosov, komunikacije in splošnega počutja zaposlenih. Naloga ponuja vpogled v dinamiko konfliktov v sodobni bančni organizaciji ter podaja smernice za krepitev organizacijske kulture. The thesis addresses conflict in the workplace, focusing on its significance, methods of management, and its impact on employees and organizational climate. Conflict can be defined as a disagreement of interests, opinions, or values between individuals or groups, which often triggers emotional tension and affects cooperation. Its management includes various approaches such as collaborative, compromising, avoiding, accommodating, and authoritative styles, with the choice depending on the circumstances and organizational goals. The thesis presents a case study of OTP Bank, where a survey-based analysis examined the frequency of different conflict resolution styles and the behavioral patterns of employees in conflict situations. The results show that employees most frequently apply collaborative and compromising styles, while the authoritative approach is less common. It was found that conflicts have a negative effect on motivation and relationships among colleagues, highlighting the importance of open communication and timely resolution of disagreements. Based on the findings, proposals were developed to improve interpersonal relations, communication, and overall employee well-being. The thesis offers an insight into the dynamics of conflicts in a modern banking organization and provides guidelines for strengthening organizational culture. Konflikti delovno okolje komunikacija medosebni odnosi OTP banka. Conflicts work environment communication interpersonal relations OTP Bank. true true false L. Leskovar] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2025-07-30 01:06:39 2025-09-11 12:41:18 2025-09-12 03:33:02 0000-00-00 00:00:00 2025 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 005.334.2 248599811 UN_Leskovar_Luka_2025.pdf UN_Leskovar_Luka_2025.pdf 1 EBB9E5DCED1298D5A6A3A38A9607C1EB 6016807f2005deac1ba322a615e68db699c3f7ec0ff1627ee505020b87dcb2a2 ac26d9e5-8e75-11f0-9a68-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=198165 Ekonomsko-poslovna fakulteta 0 0 0