20.500.12556/DKUM-94889 Aligning business solutions and business requirements for digital transformation – case research V. This study explores how Business and IT Alignment (BITA) influences business performance (PERFO) and corporate sustainability (SPACS) using a mixed-methods case study of an international manufacturing enterprise. The quantitative analysis (PLS-SEM) indicated BITA affects PERFO indirectly through IT service quality (ITSQ), while remote work (EWORK), despite its relation to BITA, showed no significant impact. BITA strongly predicted SPACS by enhancing employees’ sustainability knowledge, confidence, and willingness to act. Qualitative findings from semi-structured interviews revealed a BITA maturity of 3.3 (on a 5-point scale), highlighting its role in sustainability via better decision-making, process optimization, and IT-enabled transparency. Notable discrepancies between managerial and employee perceptions of BITA maturity were identified. Results suggest successful BITA fosters sustainability-oriented behaviour and IT-driven performance improvements, though continuous reinforcement within organizations is required. The study emphasizes the value of integrating qualitative and quantitative methods for comprehensive insights into BITA's impact. business and IT alignment (BITA) IT service quality (ITSQ) business performance (PERFO) corporate sustainability (SPACS) remote work (EWORK) mixed methods research (MMR) PLS-SEM organizational maturity sustainability awareness case study true false true University of Maribor, University Press Angleški jezik Angleški jezik Znanstveno delo 2025-08-29 03:32:02 2025-08-29 07:53:54 2025-08-30 03:37:20 0000-00-00 00:00:00 2025 0 0 Str. 95-132 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 2025-07-01 005.3 240863747 244700675 10.18690/um.epf.7.2025.5 https://press.um.si/index.php/ump/catalog/book/987/chapter/707 1 f71c87eb-8477-11f0-9b5d-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=196911 RAZ_Zabukovsek_Uros_2025.pdf RAZ_Zabukovsek_Uros_2025.pdf 1 7AB242E722D1F40CA75C14C01DA9EA46 dfbf399ac1d5fd7cd7dc4941bbeb02402f43598042ca14bbb88023f96bf82b0a 802b7a7d-849c-11f0-9b5d-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=196947 Ekonomsko-poslovna fakulteta 0 0 0