20.500.12556/DKUM-94890 Perception of document management systems in digital transformation VIII. Document Management Systems (DMS) are essential tools for managing organisational information throughout its lifecycle. Despite increasing adoption, many DMS implementations fail to deliver the expected value due to inadequate attention to Critical Success Factors (CSFs). This monograph investigates the impact of selected CSFs—such as top management support, process orientation, and organisational culture—on different phases of the DMS lifecycle: selection, implementation, and usage. Drawing on the ITIL framework and lifecycle-based thinking, the study employs a quantitative methodology using PLS-SEM on data collected from Slovenian organisations. The results show that CSFs vary in importance across lifecycle stages, highlighting the need for dynamic, phase-specific implementation strategies. The findings contribute to theory by integrating CSFs with DMS lifecycle management and provide actionable insights for practitioners seeking to optimise DMS adoption and performance. document management systems (DMS) critical success factors (CSFs) information systems lifecycle ITIL system implementation PLS-SEM organisational change true false true University of Maribor, University Press Angleški jezik Angleški jezik Znanstveno delo 2025-08-29 03:32:04 2025-08-29 07:55:57 2025-08-30 03:37:20 0000-00-00 00:00:00 2025 0 0 Str. 171-204 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 2025-07-01 005.3 240863747 244715011 10.18690/um.epf.7.2025.8 https://press.um.si/index.php/ump/catalog/book/987/chapter/710 1 f8400c39-8477-11f0-9b5d-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=196912 RAZ_Jordan_Sandra_2025.pdf RAZ_Jordan_Sandra_2025.pdf 1 5B84B3465B288DA4088AEA06B3F7D7C8 de8a12e1d731ea593016bcdfa36c292db9461b165af4bd89e5621de29d214e1e ccf2f7b2-849c-11f0-9b5d-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=196948 Ekonomsko-poslovna fakulteta 0 0 0