20.500.12556/DKUM-95272 Učinkovitost in zaznava dvofaktorske avtentikacije med uporabniki analiza varnostne kulture in uporabniške izkušnje Effectiveness and perception of two-factor authentication among users: an analysis of security culture and user experience diplomsko delo univerzitetnega študijskega programa Varstvoslovje Učinkovitost in zaznava dvofaktorske avtentikacije (2FA) je bila raziskana med uporabniki z vidika njihove varnostne kulture, digitalne pismenosti in uporabniške izkušnje. Namen diplomskega dela je bil ugotoviti razširjenost uporabe 2FA, uporabniško izkušnjo te zaščite in povezave med uporabo 2FA in varnostno ozaveščenostjo ter digitalno pismenostjo uporabnikov. Podatki so bili zbrani z anonimno spletno anketo med 112 uporabniki. Rezultati so pokazali, da je 2FA med anketiranci razmeroma razširjena in na splošno dobro sprejeta, saj se uporabniki ob njeni uporabi počutijo varnejše. Uporabniška izkušnja z 2FA je bila v povprečju ocenjena kot enostavna in zanesljiva, zlasti pri digitalno pismenih. Kot glavna ovira za širšo uporabo se je izkazalo pomanjkanje znanja in razumevanja, kar nakazuje potrebo po nadaljnjem ozaveščanju in izobraževanju, zlasti med manj digitalno pismenimi. Potrjeno je tudi, da varnostna kultura pomembno vpliva na uporabo 2FA; uporabniki z višjo varnostno ozaveščenostjo ga bistveno pogosteje uporabljajo. Osebna izkušnja s kibernetskim incidentom v tej raziskavi ni imela statistično značilnega vpliva na uporabo 2FA. Raziskava potrjuje 2FA kot učinkovit in potreben varnostni mehanizem in opozarja na vrzel med ozaveščenostjo in dejanskim ravnanjem na področju kibernetske varnosti. The effectiveness and perception of two-factor authentication (2FA) were examined among users from the perspective of their security culture, digital literacy, and user experience. The purpose of the thesis was to determine the prevalence of 2FA usage, the user experience with this protection, and the connections between 2FA use, security awareness, and users’ digital literacy. Data were collected through an anonymous online survey conducted among 112 participants. The results showed that 2FA is relatively widespread among respondents and generally well accepted, as users reported feeling safer when using it. The user experience with 2FA was, on average, assessed as simple and reliable, especially among digitally literate individuals. The main barrier to broader adoption was identified as a lack of knowledge and understanding, which indicates the need for further awareness-raising and education, particularly among less digitally literate users. It was also confirmed that security culture significantly influences the use of 2FA; users with higher security awareness adopt it more frequently. Personal experience with a cyber incident did not have a statistically significant impact on 2FA usage in this study. The research confirms 2FA as an effective and necessary security mechanism and highlights the gap between awareness and actual behavior in the field of cybersecurity. dvofaktorska avtentikacija varnostna kultura uporabniška izkušnja diplomske naloge two-factor authentication security culture cybersecurity user experience digital literacy true true false P. Lotrič Slovenski jezik Angleški jezik Diplomsko delo/naloga 2025-09-10 19:49:41 2025-12-16 15:18:44 2025-12-17 03:14:46 0000-00-00 00:00:00 2025 0 Ljubljana 2025 Ljubljana VIII f., 45 str., [7] str. pril. 0000-00-00 Zaloznikova Objavljeno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 004.056(043.2) 261728515 UN_Lotric_Petra_2025.pdf UN_Lotric_Petra_2025.pdf 1 D569187E5C710D86BF8D2FEBE2FEE382 8cc56c1b27b98aabf358d2c0696b80c987ba76f4e61546d47f4a4b78828b3797 a32e252d-9496-11f0-9f40-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=198790 Fakulteta za varnostne vede 0 0 0