20.500.12556/DKUM-95836 Prepoznavanje in reševanje konfliktov v izbranih socialno varstvenih zavodih Recognition and resolution of conflicts in selected social welfare institutions Uvod: V življenju nasploh in v delovnem okolju se nenehno pojavljajo konflikti, ki so na delovnem mestu predvsem zaradi različnih osebnosti in skupnih ciljev različno razmišljujočih sodelavcev lahko težavni za reševanje in iskanje pozitivnih rešitev za obe strani. Z raziskavo je bilo raziskano, kakšna je toleranca in občutljivost za konflikt pri zaposlenih v zdravstveni negi in oskrbi v socialno varstvenih zavodih. Metode: Uporabljena je bila deskriptivna metoda dela. Raziskava je temeljila na kvantitativni metodologiji raziskovanja na podlagi strukturiranega anketnega vprašalnika. V raziskavi je sodelovalo 127 zaposlenih v zdravstveni negi in oskrbi v štirih socialno varstvenih zavodih. Podatki so bili analizirani s pomočjo programa SPSS, verzija 25. Rezultati: Ugotovljene so bile zmerna toleranca za konflikt, srednja občutljivost za konflikt ter srednja sposobnost za konflikt. Sposobnost prepoznavanja in reševanja konfliktov se ne povezuje s psihofizičnim počutjem zaposlenih. Prav tako ni bilo ugotovljenih statistično pomembnih razlik v sposobnosti prepoznavanja in reševanja konfliktov s strani zaposlenih v zdravstveni negi in oskrbi v socialno varstvenih zavodih med Slovenijo in Avstrijo. Razprava in sklep: Zaposleni v zdravstveni negi in oskrbi v socialno varstvenih zavodih dojemajo konflikte kot naravni del odnosov in so sposobni prepoznati manjše spore. Zgodnje prepoznavanje konfliktov je ključno za njihovo učinkovito obvladovanje in reševanje ter prinaša pozitivne spremembe znotraj delovnih timov. Introduction: Conflicts are an inevitable part of both everyday life and the workplace. In professional settings, they most often arise from differences in personality and from the pursuit of shared goals among colleagues with diverse perspectives. These differences can make conflicts difficult to resolve and positive outcomes challenging to achieve. This study examined the level of conflict tolerance and sensitivity among employees working in nursing and care in social care institutions. Methods: A descriptive research design was employed. The study followed a quantitative approach, using a structured questionnaire as the main research instrument. A total of 127 employees working in nursing and care across four social care institutions participated in the study. Data were analyzed using SPSS, version 25. Results: The findings indicated a moderate tolerance for conflict, a moderate sensitivity to conflict, and an average ability to manage conflicts. The ability to recognize and resolve conflicts was not associated with the employees’ mental and physical well-being. In addition, no statistically significant differences were found between employees in nursing and care in social care institutions in Slovenia and Austria. Discussion and conclusion: Employees in nursing and care perceive conflicts as a natural part of interpersonal relationships and are capable of recognizing minor disputes. Early identification of conflicts is crucial for their effective management and resolution and can lead to positive changes within work teams. konflikt vzroki konfliktov medosebni konflikti komunikacija reševanje konfliktov conflict causes of conflicts interpersonal conflicts communication conflict resolution true true false [S. Plohl] Slovenski jezik Angleški jezik Magistrsko delo/naloga 2025-10-29 09:24:28 2025-12-15 14:09:29 2026-02-04 15:23:45 0000-00-00 00:00:00 2025 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 316.48:364-54(043.2) 259624707 MAG_Plohl_Sanja_2025.pdf MAG_Plohl_Sanja_2025.pdf 1 C39C6AC24A84961F134A2CDD7880DD21 08d5a466c03791c66ec07552faa4718683fb7265c4594c2cdc28692ecb96b911 5fd86fec-cf7f-11f0-9f24-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=201063 Fakulteta za zdravstvene vede 0 0 0