20.500.12556/DKUM-95900 Vloga in pomen komunikacije med zaposlenimi v domu za starostnike The role and importance of communication between care home staff Uvod: Komunikacija med zaposlenimi ima ključno vlogo pri zagotavljanju kakovostne oskrbe v domovih za starostnike, saj omogoča učinkovito usklajevanje nalog, prenos informacij in vzpostavljanje zaupanja. Njena pomembnost se kaže v vplivu na odnose in zadovoljstvo zaposlenih, dobrobit stanovalcev ter na delovno okolje, kjer lahko pomanjkljiva komunikacija vodi do stresa, napak in slabše kakovosti storitev. Kljub temu se zaposleni pogosto soočajo z izzivi in ovirami, kot so pomanjkanje kadra, časovne omejitve in raznolike potrebe starejših, ki otežujejo tekoče komuniciranje. Namen: Namen raziskave je bil preučiti vlogo in pomen komunikacije med zaposlenimi v domu za starostnike, identificirati glavne izzive ali ovire v komunikacijskem procesu ter oceniti, kako komunikacija vpliva na delo in zadovoljstvo zaposlenih ter kakovost oskrbe stanovalcev. Metode dela: Delo temelji na kombinaciji teoretičnega pregleda literature in empirične raziskave. V teoretičnem delu so predstavljeni komunikacija, značilnosti komunikacije v organizacijah, izzivi in ovire v procesu komunikacije ter komunikacijske strategije. Empirični del je bil izveden kot kvantitativna raziskava z anketnim vprašalnikom, ki je bil razdeljen med različne profile zaposlenih v domu za starostnike – DEOS Medvode. Podatki so bili analizirani s pomočjo statističnega programa SPSS. Rezultati: Rezultati so potrdili prvo hipotezo (H1), da komunikacijske ovire, kot so pomanjkanje časa, slaba povezanost med kadri in nejasni prenosi informacij, neposredno zmanjšujejo kakovost oskrbe. Druga hipoteza (H2), ki je predvidevala, da dobra komunikacija sama po sebi pozitivno vpliva na delovno vzdušje in zadovoljstvo, ni bila potrjena, saj se je pokazalo, da na ta vidik vplivajo tudi drugi organizacijski dejavniki. Prav tako tretja hipoteza (H3), ki je povezovala spodbujanje izražanja mnenj z večjo odprtostjo in boljšo organizacijo dela, ni bila statistično potrjena, čeprav so zaposleni to spodbudo prepoznali kot koristno. Skupni rezultati so pokazali, da je kakovost komunikacije zelo pomembna za oskrbo, a njen vpliv na delovno klimo in organizacijo dela ni enoznačen brez širše sistemske podpore. Razprava in zaključek: Raziskava je pokazala, da je komunikacija med zaposlenimi v domu za starostnike temeljni mehanizem, ki povezuje tim in omogoča varno ter kakovostno oskrbo stanovalcev. Jasna in strukturirana izmenjava informacij prispeva k učinkovitosti in boljšemu delovnemu vzdušju, medtem ko pomanjkanje časa, nejasni prenosi ter šibka povezanost med kadri zmanjšujejo kakovost dela. Ugotovitve kažejo tudi, da sama komunikacija ni zadosten pogoj za izboljšanje zadovoljstva zaposlenih in organizacije dela, saj je njen učinek odvisen od širše podpore vodstva, kadrovskih pogojev in kulture zaupanja. Za dolgoročne izboljšave so zato nujni strukturirani pristopi, redne povratne informacije ter delovno okolje, ki spodbuja odprtost in sodelovanje zaposlenih. Introduction: Enabling efficient coordination of tasks, transmission of information, and building trust, communication among staff members plays a key role in ensuring quality care in nursing homes. Its importance is manifested in its impact on relations between staff members, their satisfaction, residents' well-being, and the working environment where poor communication can lead to stress, errors, and a deterioration in the quality of services. Staff members, however, often face challenges and obstacles, such as staff shortages, time constraints, and diverse elderly needs, which make smooth communication difficult. Aim: The research aimed to examine the role and importance of communication among staff members in a nursing home, to identify the main challenges or obstacles in the communication process, and to assess how communication affects the work and satisfaction of staff members and the quality of care for residents. Methods: The work is based on a combination of theoretical literature review and empirical research. The theoretical part deals with communication, characteristics of communication in organizations, challenges and obstacles in the communication process, and communication strategies. The empirical part was conducted as quantitative research using a survey questionnaire, which was distributed among various profiles of staff members at a nursing home, i.e. DEOS Medvode. The data was analysed through the SPSS statistical programme. Results: The results confirmed the first hypothesis (H1), namely that communication obstacles, such as lack of time, lack of connection between staff members, and unclear transmission of information, directly reduce the quality of care. The second hypothesis (H2), which predicted that good communication in itself had a positive impact on the working atmosphere and satisfaction, was not confirmed as other organizational factors turned out to affect this aspect as well. The third hypothesis (H3), according to which encouraging the expression of opinions was correlated with greater openness and better work organization, was not statistically confirmed either; however, the staff members recognized this incentive as beneficial. The overall results showed that the quality of communication was very important in terms of the level of care but its impact on the working atmosphere was not clear-cut without broader systemic support. Discussion and conclusion: The research showed that communication among staff members in nursing homes presents a fundamental mechanism in bringing team together and ensuring safe and high-quality care for residents. Clear and structured exchange of information contributes to efficiency and a better working environment whereas lack of time, unclear transmission, and lack of connection between staff members reduce the quality of work. The findings also show that, since its impact depends on broader management support, staffing conditions, and a culture of trust, communication alone is not a sufficient condition to increase satisfaction among staff members and to improve work organization. Structured approaches, regular feedback, and a working environment that encourages openness and participation of staff members are therefore essential for long-term improvements. komunikacija pomen zaposleni dom za starostnike izzivi communication importance staff members nursing home challenges true true false Slovenski jezik Angleški jezik Magistrsko delo/naloga 2025-11-06 10:40:16 2026-01-20 09:30:27 2026-01-21 03:34:06 0000-00-00 00:00:00 2025 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 264952323 MAG_Hafner_Meta_2025.pdf MAG_Hafner_Meta_2025.pdf 1 2750AE6D06D532797E1064EF9BEB194D ac1a70c4e51363849d3ce0efadebc66adb149824f5004c55c673d9b573b84117 290dc522-c013-11f0-affb-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=200592 Fakulteta za organizacijske vede 0 0 0