20.500.12556/DKUM-96246 The FunCaps framework reconceptualizing operational alignment Ogrodje FunCaps rekonceptualizacija operativne uskladitve Background and purpose: Operational alignment, the alignment between business processes (BPs) and information systems (ISs), is a well-acknowledged requirement for improving business efficiency. However, a lack of sound foundation for the practical implementation of operational alignment remains in the existing literature. This is, in part, because previously developed coarse-grained strategic alignment models for operational alignment have overlooked the differences between strategic and operational levels of alignment. Additionally, while some studies have recognized these differences, they remain limited. This is partly due to their negligence of the IS’s socio-technical nature or their focus on identifying the social antecedents and their effect on operational alignment, without considering how ISs meet the business requirements in achieving operational alignment. To overcome this potential lack of applicability, the purpose of this paper is to determine the right level of abstraction for describing BPs and ISs and reconceptualizing operational alignment. Methodology: This paper conducts empirical research using a grounded theory (GT), centering on semi-structured interviews with 28 experts involved in the Iranian top public universities. Data were analyzed by using MAXQDA software. Results: The resulting FunCaps framework specifies the required combinations of BP functions and IS capabilities for operational alignment. Conclusion: FunCaps reconceptualizes operational alignment based on operational planning and reciprocal integration and establishes the broader picture by considering an IS as a socio-technical system. Ozadje in namen: Operativna uskladitev, uskladitev poslovnih procesov (BP) in informacijskih sistemov (IS), je dobro znana zahteva za izboljšanje poslovne učinkovitosti. Vendar se v obstoječi literaturi kaže pomanjkanje trdnih temeljev za praktično izvajanje operativne uskladitve. Deloma zato, ker so predhodno razviti grobozrnati modeli strateške uskladitve za operativno usklajevanje spregledali razlike med strateško in operativno ravnjo usklajenosti. Nekatere študije so ugotovile te razlike, vendar jih niso poglobljeno proučile. To je lahko deloma posledica zanemarjanja družbeno-tehnične narave IS, kot tudi njihove osredotočenosti na prepoznavanje socialnega ozadja in njegovega učinka na operativno usklajenost, ne da bi upoštevali, kako IS izpolnjujejo poslovne zahteve pri doseganju operativne usklajenosti. Da bi premagali to morebitno pomanjkanje uporabnosti, je namen tega prispevka določiti pravo raven abstrakcije za predstavitev poslovnih procesov in IS ter ponovno konceptualizacijo operativne uskladitve. Metodologija: Izvedli smo empirično raziskavo z uporabo utemeljene teorije (Grounded theory – GT)T). Izvedli smo polstrukturirane intervjuje z 28 strokovnjaki z vrhunskih iranskih javnih univerz. Podatke smo analizirali s programsko opremo MAXQDA. Rezultati: Predlagano- ogrodje FunCaps določa zahtevane kombinacije funkcij BP in zmogljivosti IS za operativno uskladitev. Zaključki: FunCaps rekonceptualizira operativne usklajenosti na podlagi operativnega načrtovanja in vzajemne integracije, katere prednost je, da vzpostavi širšo sliko z obravnavanjem IS kot socio-tehničnega sistema. management organizacija poslovanja poslovni procesi informacijski sistemi true true true Angleški jezik Slovenski jezik Neznano 2025-12-12 08:59:36 2025-12-12 08:59:36 2025-12-13 03:08:20 0000-00-00 00:00:00 2021 0 0 str. 256-274 ǂno.ǂ4 Vol. 54 2021 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 2021-01-01 005.7 125987075 10.2478/orga-2021-0018 1318-5454 https://organizacija.fov.um.si/index.php/organizacija/article/view/702 1 82568097-d730-11f0-ba3f-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=201380 RAZ_Ganji_Bidmeshk_Olfat_2021.pdf RAZ_Ganji_Bidmeshk_Olfat_2021.pdf 1 A1D69E08448639C0ED64AC3CB0CE5DF7 71c67163dd32ff4c58887b23d63638fdcc012e4ec2b484a6afe5476d15aeb92c bed6a6b8-d730-11f0-ba3f-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=201381 Fakulteta za organizacijske vede 0 0 0