20.500.12556/DKUM-96248 Antecedents of service innovative behavior the role of spiritual leadership and workplace spirituality Predhodniki inovativnega vedenja v storitveni dejavnosti vloga poduhovljenega vodenja in duhovnosti na delovnem mestu Background: Managers in labor-intensive industries are facing challenges on how to encourage innovation, as services are mostly offered by employees and not machines. Intense competition in the service and hospitality industry calls for more innovative work behavior exhibition among employees, and the question on how enterprises can nurture innovative behavior remains unanswered. The objective of the research is to clarify the inter-relationship between spiritual leadership and workplace spirituality and how their collective effect can nurture employee service innovative behavior in the hospitality industry by drawing on relational energy theory. Methodology: Data were obtained using a survey quantitative research method based on a convenience sampling technique from (n = 867) employees working in four- and five-star Jordanian hotels. A partial least squares structural equation modeling (PLS-SEM) technique was applied to assess the proposed research model and hypotheses. Results: Findings from PLS-SEM show that spiritual leadership impacts and increases the level of workplace spirituality and service innovative behavior among employees. Workplace spirituality increases the level of service innovative behavior and mediates the relationship between spiritual leadership and service innovative behavior. Conclusion: Spiritual leadership and workplace spirituality initiatives and practices can be beneficial for hospitality enterprises in terms of service innovative behavior. Moreover, the key point is that hospitality HR practitioners should not only focus on selecting, training, and appointing leaders with spiritual characteristics, but also on creating a spiritual work atmosphere to enable employees to exhibit service innovative behaviors. The results did not only advance our knowledge concerning the nexus and importance of spirituality in the workplace, but also validates and reveals the importance of spirituality on innovative behavior in the Arabian context. Ozadje/namen: Vodje v delovno intenzivnih panogah se soočajo z izzivi, kako spodbujati inovacije, saj storitve večinoma opravljajo zaposleni in ne stroji. Močna konkurenca na področju storitev in gostinstva zahteva bolj inovativno delovno vedenje zaposlenih; vprašanje, kako lahko podjetja negujejo inovativno vedenje, pa ostaja neodgovorjeno. Cilj raziskave je z uporabo teorije relacijske energije pojasniti medsebojno razmerje med poduhovljenim vodenjem in duhovnostjo na delovnem mestu ter kako lahko njun skupni učinek vpliva na inovativno vedenje zaposlenih v gostinstvu. Metodologija: Podatke smo zbrali z anketiranjem n = 867 zaposlenih v jordanskih hotelih s štirimi ali petimi zvezdicami. Za oceno predlaganega raziskovalnega modela in preverjanje hipotez je bila uporabljena tehnika modeliranja strukturnih enačb z delnimi najmanjšimi kvadrati (PLS-SEM). Rezultati: Poduhovljeno vodenje vpliva na in povečuje raven duhovnosti na delovnem mestu in služi inovativnemu vedenju med zaposlenimi. Duhovnost na delovnem mestu povečuje raven storitvenega inovativnega vedenja in posredno vpliva na povezavo med poduhovljenim vodenjem in inovativnim vedenjem na delovnem mestu. Zaključek: Pobude in prakse poduhovljenega vodenje in duhovnosti na delovnem mestu so lahko koristne za gostinska podjetja v smislu inovativnega obnašanja storitev. Poleg tega je ključna točka, da se strokovnjaki za kadrovske zadeve v gostinstvu ne osredotočajo le na izbiro, usposabljanje in imenovanje voditeljev z duhovnimi lastnostmi, temveč tudi na ustvarjanje duhovnega delovnega ozračja, ki zaposlenim omogoča, da pokažejo inovativno vedenje pri storitvah. Rezultati niso samo dopolnili našega znanja o povezanosti in pomenu duhovnosti na delovnem mestu, ampak tudi potrjujejo in razkrivajo pomen duhovnosti za inovativno vedenje v arabskem kontekstu. management upravljanje osebja duhovnost duhovno vodenje inovativno poslovanje hotelirstvo Jordanija true true true Angleški jezik Slovenski jezik Neznano 2025-12-12 09:18:53 2025-12-12 09:18:53 2025-12-13 03:08:22 0000-00-00 00:00:00 2021 0 0 str. 320-333 no. 4 ǂVol.ǂ54 2021 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 2021-01-01 005.3:640.4(569.5) 126018563 10.2478/orga-2021-0022 1318-5454 https://organizacija.fov.um.si/index.php/organizacija/article/view/707 1 339a57fc-d733-11f0-ba3f-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=201385 RAZ_Alfarajat_Hebah_Suliman_2021.pdf RAZ_Alfarajat_Hebah_Suliman_2021.pdf 1 13C7D9D64E1A383B76B5E05BE128D58D 6306269278f531a0f396f830c68ec6f1aca528728461567d471d60228c9ebc52 3ecd1126-d734-11f0-ba3f-00155d000105 https://dk.um.si/Dokument.php?lang=slv&id=201387 Fakulteta za organizacijske vede 0 0 0