20.500.12556/DKUM-96780 Obveščanje staršev o odsotnosti izbranega pediatra ter dostop do informacij o zdravstvenem stanju otroka Informing parents about the absence of the chosen pediatrician and access to information about child´s health condition Namen raziskave je bil preučiti, kako so starši obveščeni o odsotnosti izbranega pediatra in kako ocenjujejo dostopnost informacij o zdravstvenem stanju otrok v takih primerih. Poseben poudarek je bil na razlikah med komunikacijskimi kanali ter povezavi med pravočasnostjo obveščanja in zadovoljstvom staršev. Raziskava je temeljila na kvantitativnem pristopu z anketnim vprašalnikom. Sodelovalo je 372 staršev otrok, vključenih v pediatrično ambulanto. Podatki so bili analizirani s pomočjo deskriptivne in inferenčne statistike (χ² test, Mann-Whitney U test, Kruskal-Wallisov test). Rezultati kažejo, da večina staršev prejema obvestila o odsotnosti pediatra, vendar prevladujejo fizični kanali (spletna stran, obvestilo na vratih ambulante). Starši kot najbolj uporabne ocenjujejo digitalne oblike obveščanja, zlasti SMS in e-pošto. Statistične analize so pokazale, da je zadovoljstvo z obveščanjem višje pri starših, ki uporabljajo digitalne kanale, dostopnost informacij se razlikuje glede na izobrazbo, zadovoljstvo pa je tesno povezano s pravočasnostjo obveščanja. Ugotovitve kažejo na potrebo po večji uporabi digitalnih kanalov, ki bi staršem omogočili hitrejši in enostavnejši dostop do informacij. Rezultati so pomembni za izboljšanje organizacije dela v pediatričnih ambulantah ter zagotavljanje večje preglednosti in zadovoljstva pacientov. The purpose of the study was to examine how parents are informed about the absence of their chosen paediatrician and how they assess the accessibility of information about their children's health in such cases. Special emphasis was placed on the differences between communication channels and the relationship between the timeliness of notification and parental satisfaction. The study was based on a quantitative approach with a questionnaire. 372 parents of children admitted to a paediatric clinic participated. The data were analysed using descriptive and inferential statistics (χ² test, Mann–Whitney U test, Kruskal–Wallis test). The results show that most parents receive notifications about the pediatrician's absence, but physical channels prevail (website, notice on the clinic door). Parents, however, rate digital forms of notification as the most useful, especially SMS and e-mail. Statistical analyses showed that satisfaction with notification is higher among parents who use digital channels, the accessibility of information varies depending on education, and satisfaction is closely related to the timeliness of notification. The findings indicate the need for greater use of digital channels to provide parents with faster and easier access to information. The results are important for improving the organization of work in pediatric clinics and ensuring greater transparency and patient satisfaction. obveščanje staršev pediatrična ambulanta digitalni kanali zadovoljstvo pacientov dostopnost informacij parent notification pediatric clinic digital channels patient satisfaction information accessibility true false false [T. Zakrajšek] Slovenski jezik Angleški jezik Diplomsko delo/naloga 2026-01-28 13:42:34 2026-03-12 10:15:51 2026-03-13 03:13:37 0000-00-00 00:00:00 2026 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 316.776.34-055.52:614.21:616-053.2(043.2) 269957123 VS_Zakrajsek_Tjasa_2026.pdf VS_Zakrajsek_Tjasa_2026.pdf 1 D287AF438E8137EE6AE6A19DD5B137C2 421dba9f41632f644ae1e68e493498d12bbd7742dc95a9bae8b75487035a780c f899d1b6-0010-11f1-90fc-00155d581219 https://dk.um.si/Dokument.php?lang=slv&id=202941 Fakulteta za zdravstvene vede 0 0 0