20.500.12556/DKUM-96869 Simulation analysis of dual-end queuing ride-hailing system considering driver-side queue management Ride-hailing services have transformed urban transportation through convenience yet introduced new complexities around efficiency and traffic management. This study investigates the dual-queuing problem in ride-hailing from the driver perspective using a multi-agent simulation approach. The focus is dissecting the dynamics between driver search times and passenger wait times, which critically influence operational efficiency especially during peak demand. Exploring these interactions aims to uncover insights that could improve service efficiency and customer satisfaction. Addressing such ride-hailing challenges is vital not just for individual providers but also for advancing sustainable mobility across rapidly growing metropolitan regions. Enhanced efficiency connects to broader urban development narratives around livability, accessibility, and responsible mobility ecosystems. dual-end queuing multi-agent simulation system operational efficiency cumulative passenger count simulacija učinkovitost delovanja sistema skupno število potnikov true false true Chair of Production Engineering (CPE), University of Maribor Faculty of Mechanical Engineering Angleški jezik Slovenski jezik https://apem-journal.org/ Content from this work may be used under the terms of the Creative Commons Attribution 4.0 International Licence (CC BY 4.0). Any further distribution of this work must maintain attribution to the author(s) and the title of the work, journal citation and DOI. Članek v reviji 2026-01-30 11:24:05 2026-01-30 11:24:05 2026-01-31 03:16:04 0000-00-00 00:00:00 2024 0 0 str. 268-280 no. 2 Vol. 19 June 2024 0000-00-00 Zaloznikova Objavljeno NiDoloceno 2023-12-21 2024-06-12 2024-08-29 658.5 266740995 10.14743/apem2024.2.506 1854-6250 APEM19-2_268-280.pdf APEM19-2_268-280.pdf 1 9E80C214556C07F8A22FA97A97C57F41 cc112943004d514a76132e9a3d12ab175ad0398ec5b40f2937605072ec3fc7e7 f5c88fe9-fdc5-11f0-8805-00155d00018d https://dk.um.si/Dokument.php?lang=slv&id=202848 https://apem-journal.org/Archives/2024/Abstract-APEM19-2_268-280.html 0 f9ad31d2-fdc5-11f0-8805-00155d00018d https://dk.um.si/Dokument.php?lang=slv&id=202849 Fakulteta za strojništvo Advances in production engineering & management 0 0 0