20.500.12556/DKUM-97091 Krizno komuniciranje: krizno komuniciranje med reševalci (nujna medicinska pomoč), prostovoljnimi gasilskimi društvi in dispečerskim centrom (112) Crisis communication: crisis communication between emergency medical assistance, volunteer fire brigades and the dispatch centre Diplomsko delo obravnava pomen učinkovitega kriznega komuniciranja v intervencijskih službah, s poudarkom na sodelovanju med reševalci nujne medicinske pomoči, prostovoljnimi gasilskimi društvi in dispečerskim centrom 112. V nujnih situacijah je hiter in jasen pretok informacij ključen za pravilno usklajevanje ekip in učinkovito posredovanje. Kljub obstoječim komunikacijskim sistemom in protokolom se v praksi pojavljajo izzivi, kot so tehnične omejitve, zamude pri prenosu informacij in vpliv človeških dejavnikov, kot sta stres in obremenjenost. Namen raziskave je spoznati ključne dejavnike, ki vplivajo na kakovost kriznega komuniciranja, ter raziskati možnosti za izboljšanje komunikacijskih procesov in tehnologij. V raziskavi je uporabljena metoda anketiranja, ki omogoča vpogled v trenutne pomanjkljivosti. Možne rešitve, kot so posodobitev komunikacijskih sistemov, dodatna izobraževanja za osebje in jasnejši protokoli, lahko prispevajo k boljši odzivnosti intervencijskih služb in večji varnosti tako reševalnih ekip kot oseb v stiski. S tem se izboljša splošna operativna učinkovitost sistemov nujne pomoči in poveča možnost pravočasnega reševanja življenj. The dissertation explores the importance of effective crisis communication in emergency response services, with a focus on the collaboration between emergency medical services, volunteer fire brigades, and the 112 dispatch centre. In emergency situations, a fast and clear flow of information is key for proper team coordination and efficient interventions. Despite existing communication systems and protocols, various challenges arise in practice, including technical limitations, delays in information transfer, and the impact of human factors such as stress and workload. The aim of the study is to identify key factors affecting the quality of crisis communication and to explore possibilities for improving communication processes and technologies. The research utilises a survey method to gain insight into current shortcomings. Potential solutions, such as upgrading communication systems, providing additional staff training, and implementing clearer protocols, could enhance the responsiveness of emergency services and increase safety for both rescue teams and people in distress. These improvements would contribute to greater overall operational efficiency in emergency response systems and improve the chances of timely life-saving interventions. krizno komuniciranje reševalci dispečer gasilci. crisis communication medical assistance dispatch centre fire brigades true true false Slovenski jezik Angleški jezik Diplomsko delo/naloga 2026-02-17 18:55:55 2026-07-27 23:08:17 2026-07-28 03:08:36 0000-00-00 00:00:00 2026 0 Maribor 0 0000-00-00 NiDoloceno NiDoloceno NiDoloceno 0000-00-00 0000-00-00 0000-00-00 286156803 VS_Leskovsek_Manja_2026.pdf VS_Leskovsek_Manja_2026.pdf 1 74C2131AE8A209642525CA4F3C981830 da88ee02fdddc595faf3d0083ae11e3fa6d4d13d4969fdbab061eeda1414ae8f 5a5d7ce2-10d9-11f1-95c9-00155d580e1a https://dk.um.si/Dokument.php?lang=slv&id=203706 Fakulteta za organizacijske vede 0 0 0