20.500.12556/DKUM-97416 Using augmented reality devices for remote support in manufacturing: Case study and analysis Industry 4.0 forces increased digitization, production flexibility, improvement of employee competences and integration of employees and IT systems within an enterprise. To this end, state-of-the-art systems and IT solutions, such as the Virtual Reality (VR) and Augmented Reality (AR), are implemented. New systems must be integrated with the existing IT architecture, and their implementation forces the enterprise to provide network access with sufficient bandwidth to fully benefit from the capabilities of new technologies. The paper discusses the practical application of modern AR solutions in the industry, with a special focus on remote support for maintenance operations and training of production employees. Two experiments aimed determining the impact of various environmental conditions on the possibility of using the AR Remote Support are described. Basing on those experiments it is possible to determine the environmental conditions required to use HoloLens 2 AR goggles in two dedicated remote support applications. smart manufacturing Industry 4.0 remote support augmented reality (AR) virtual reality HoloLens 2 ambient noise Wi-Fi networks pametna proizvodnja Industrija 4.0 oddaljena podpora oddaljena pomoč nadgrajena resničnost virtualna resničnost mešana resničnost ambientalen hrup brezžična omrežja true false true Chair of Production Engineering (CPE), University of Maribor Faculty of Mechanical Engineering Angleški jezik Slovenski jezik https://apem-journal.org/ Content from this work may be used under the terms of the Creative Commons Attribution 4.0 International Licence (CC BY 4.0). Any further distribution of this work must maintain attribution to the author(s) and the title of the work, journal citation and DOI. Članek v reviji 2026-03-05 08:28:15 2026-03-05 08:28:16 2026-03-11 09:23:57 0000-00-00 00:00:00 2021 0 0 str. 418-430 no. 4 Vol. 16 Dec. 2021 0000-00-00 Zaloznikova Objavljeno NiDoloceno 2021-10-04 2021-12-11 2021-12-18 004.946 270522115 10.14743/apem2021.4.410 1854-6250 APEM16-4_418-430.pdf APEM16-4_418-430.pdf 1 D843E1EB37923ECB65361F4AED01E40C 4985104390cfb34ecc66fe4f66f21b072535e71990f38156673020e8ad2c2b78 295b44d1-1865-11f1-b8bb-00155d580e1a https://dk.um.si/Dokument.php?lang=slv&id=204267 https://apem-journal.org/Archives/2021/APEM16-4_418-430.pdf 0 31307c5b-1865-11f1-b8bb-00155d580e1a https://dk.um.si/Dokument.php?lang=slv&id=204268 Fakulteta za strojništvo Advances in production engineering & management 0 0 0